Sidney Chavez
Flower Mound,TX
Summary
Experienced in leading delivery teams with a strong focus on efficient logistics and customer satisfaction. Demonstrates strength in team leadership, strategic planning, and problem-solving. Known for inspiring coworkers towards achieving shared goals while ensuring high standards of service. Has made significant impacts in past roles by streamlining delivery processes and improving team productivity.
Overview
9
9
years of professional experience
Work History
Inbound Dispatch Specialist
The Auto Club Group - AAA
Coppell, TX
06.2022 - Current
- Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.
- Kept all incoming members informed of the status of their request with empathy through Salesforce.
- Updated Memberships through MRM Portal.
- Worked directly with 350+ independent contract stations, facilitating service delivery to members.
- Productively multi-tasked communication with drivers while assisting contractors and members over landline and SMS chat.
Leading Mixologist
New York Pizza & Pasta
Irving, TX
12.2015 - Current
- Greeted customers and provided excellent customer service.
- Multi-tasked under pressure with proficiency, while maintaining a hygienic space.
- Recruited and trained new bartenders.
- Developed new cocktail recipes based on customer preferences.
- Ensured compliance with all health department regulations related to the serving of alcohol.
Receiver Customer Service Representative
The Auto Club Group - AAA
Coppell, TX
03.2022 - 06.2022
- Provided emergency roadside service for Enterprise members and National car rental customers.
- Set up a one-way tow exchange, tire service, lockout service through Intelligent Roadside Assistance Salesforce.
- Provided geographical location spotting and data entry daily to locate customers and their disabled vehicles.
- Provided great customer service to each customer and have empathy for all members' situations while still managing to take 20 calls per hour.
- Typed 55-60 words per minute to provide accelerated service for all members.
Education
Bachelor of Science - Business Communication
Southern New Hampshire University
Hooksett, NH07-2024
Associate of Arts - Arts
North Lake College
Irving, TX05-2018
Skills
- Excellent written and verbal communication skills
- Strategic thinker
- Efficient multi-tasker
- Process improvement suggestions
- Issue and Complaint Resolution
- Organizational and time management skills
Timeline
Inbound Dispatch Specialist
The Auto Club Group - AAA
06.2022 - Current
Receiver Customer Service Representative
The Auto Club Group - AAA
03.2022 - 06.2022
Leading Mixologist
New York Pizza & Pasta
12.2015 - Current
Bachelor of Science - Business Communication
Southern New Hampshire University
Associate of Arts - Arts
North Lake College
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