Sidney Cook
Aquilla
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest satisfaction through effective problem resolution and team collaboration. Successfully trained staff and implemented process improvements, leading to increased customer satisfaction ratings. Committed to delivering memorable experiences.
Overview
7
7
years of professional experience
Work History
Hospitality Worker
Cracker Barrel
11.2019 - Current
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Learned customer service protocols to enhance guest satisfaction and experience.
- Supported team during busy shifts to ensure smooth operations and timely service.
- Collaborated with colleagues to prepare food and beverage items efficiently.
- Engaged with customers to address inquiries and resolve issues promptly.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Team Leader
Logan’s Roadhouse
06.2018 - 11.2019
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained new team members on menu items and service protocols.
- Managed staff schedules to optimize coverage during peak hours.
- Implemented process improvements to enhance customer service efficiency.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Criminal Justice
McLennan Community College
Waco, TXSkills
- Customer service and communication skills
- Guest engagement
- Strong work ethic
- Memory retention
- Team collaboration
- Problem resolution
- Relationship building
Timeline
Hospitality Worker
Cracker Barrel
11.2019 - Current
Team Leader
Logan’s Roadhouse
06.2018 - 11.2019
Criminal Justice
McLennan Community College
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