Sidney D Fitts
LOS ANGELES,Ca
Summary
Personable Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Insurance Agent
World Financial Group
03.2021 - Current
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Negotiated premium rates with clients to maximize profit.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 04.2020
- Appointment scheduling
- Eligibility determination
- Check-in coordination
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception
- Served patients by answering calls, scheduling appointments, and coordinating registrations.
- Used Software to schedule appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Customer Service Representative
Maximus Via Randstad Staffing
05.2014 - 02.2016
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception
- Served patients by answering calls, scheduling appointments, and coordinating registrations.
- Helped customers sign up for Obamacare
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Realtor
Pacific Realty Partners
12.2009 - 10.2013
- Obtained maximum sales prices with savvy sales and negotiation tactics.
- Advocated for buyer or seller needs with tireless dedication to customer satisfaction.
- Boosted sales by incorporating smart social media marketing and eye-catching photography.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
New Accounts Manager
Bank Of America
01.1989 - 02.2006
- Bank of America, Services
- Answered inbound calls from merchant credit card processing clients
- Assisted clients with card deposits
- Troubleshooting credit card systems.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Used Software and Software to perform credit appraisals, document verification and loan approvals.
Education
No Degree - General Studies
El Camino College
Torrance, CANo Degree - General Studies
West Los Angeles College
Los Angeles, CABachelor Of Business Administration - Business Administration
San Francisco State University
San Francisco, CAHS Diploma -
Morningside High School
Inglewood, CASkills
- Account Management Medicare Compliance Call Triaging Project Requirements Insurance Knowledge
- Customer Care Plan Benefits Understanding Regulatory Compliance Understanding
- Call Center Customer Service
- Credit and Debt Card Processing
- Insurance Eligibility
- Underwriter Collaboration
- Life Insurance
- Client Needs Analysis
- Financial Analysis Software
- Risk Mitigation
- Customer Service and Assistance
- Clerical Support
- Oral and Writing Communication
- Negotiation
Accomplishments
- Insurance sales
- Real Estate Sales
- Mortgage Loan Officer
Certification
- Licensed Real EstateSales- September 2025
- Licensed Life and Health- March 2026
Timeline
Insurance Agent
World Financial Group
03.2021 - Current
Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 04.2020
Customer Service Representative
Maximus Via Randstad Staffing
05.2014 - 02.2016
Realtor
Pacific Realty Partners
12.2009 - 10.2013
New Accounts Manager
Bank Of America
01.1989 - 02.2006
No Degree - General Studies
El Camino College
No Degree - General Studies
West Los Angeles College
Bachelor Of Business Administration - Business Administration
San Francisco State University
HS Diploma -
Morningside High School
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