Sidney Herrington
Arlington
Summary
Dynamic professional with a strong background in hospitality and public safety, notably enhancing guest satisfaction at Stratton Mountain Resort. Recognized for conflict management and teamwork, I effectively reduced wait times and ensured safety through vigilant ticket scanning. A dependable quick learner, I thrive in high-pressure environments while maintaining a positive attitude.
Experienced with managing guest entry and ensuring smooth operations at events. Utilizes strong communication and problem-solving skills to handle various guest inquiries and challenges. Track record of maintaining professional demeanor and contributing to team success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ticket Scanner
Stratton Mountain Resort
11.2023 - 03.2025
- Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
- Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
- Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
- Supported successful events with accurate tracking of attendance numbers using electronic scanning devices and manual counts when necessary.
Waitress
West Mountain Inn
05.2021 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hemp Specialist
Pickering's Farm
04.2020 - 11.2021
- Followed all company policies and procedures to deliver quality work.
- Worked with other to improve quality of product and used tricks to improve land use.
- Worked with machinery and gardening tools.
- Worked long hours outside doing manual labor.
Education
High School Diploma -
University of Vermont
Burlington, VT05-2028
Skills
- Quick learner
- Dependability
- Assertiveness
- Stress tolerance
- Hospitality service expertise
- Conflict management
- Public safety
- Positive attitude
- Teamwork and collaboration
- Customer service
- Safety procedures
Timeline
Ticket Scanner
Stratton Mountain Resort
11.2023 - 03.2025
Waitress
West Mountain Inn
05.2021 - 01.2024
Hemp Specialist
Pickering's Farm
04.2020 - 11.2021
High School Diploma -
University of Vermont
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