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Sidney Hitch
Brooksville,KY
Work Preference
Summary
Knowledgeable in Nursing with a solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Case Manager, Registered Nurse RN BSN CHPN
Hospice of Hope
01.2024 - Current
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive support.
- Assessed patient needs and developed tailored care strategies for optimal outcomes.
- Facilitated communication between patients, families, and healthcare providers to enhance understanding of services.
- Educated families on hospice services and bereavement resources, fostering informed decision-making.
- Implemented quality improvement initiatives to enhance service delivery and patient satisfaction.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
Office Supervisor, Registered Nurse
Meadowview Gastroenterology
Maysville, KY
01.2023 - 01.2024
- Supervised daily office operations to ensure efficient workflow and patient management.
- Trained and mentored staff on best practices for patient interaction and administrative procedures.
- Implemented process improvements to enhance appointment scheduling and reduce patient wait times.
- Coordinated communication between medical staff and patients to facilitate timely care delivery.
- Oversaw inventory management, ensuring availability of necessary office supplies and equipment.
- Developed standard operating procedures to streamline administrative tasks and improve consistency.
- Led team meetings to address operational challenges and foster a collaborative work environment.
- Managed compliance with healthcare regulations, ensuring adherence to privacy standards and protocols.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
Staff Float Nurse
Meadowview Regional Medical Center
Maysville, KY
01.2022 - 01.2023
- Provided comprehensive patient care across various departments, ensuring adherence to safety protocols and best practices.
- Collaborated with multidisciplinary teams to assess patient needs and develop individualized care plans.
- Administered medications and treatments in accordance with established guidelines, enhancing patient recovery outcomes.
- Delivered high-quality nursing care to diverse patient populations in various clinical settings and departments.
- Supported hospital''s mission and vision by consistently providing high-quality, patient-centered care across all assigned units.
- Provided guidance to nursing students during clinical rotations, offering constructive feedback on their performance and enhancing their learning experience.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
Office Manager/LPN
Meadowview Cancer Treatment Center
Maysville, KY
01.2002 - 01.2023
- Streamlined office operations, enhancing workflow efficiency and team productivity.
- Coordinated schedules and meetings for clinical staff, ensuring optimal resource allocation.
- Implemented inventory management system, improving supply tracking and reducing costs.
- Developed office policies that aligned with regulatory compliance and operational standards.
- Trained new administrative staff on procedures, fostering a collaborative work environment.
- Managed patient records system, ensuring accuracy and confidentiality of sensitive information.
- Enhanced communication protocols between departments to improve patient care coordination.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
BSN -
Maysville Community And Technical College
Maysville, KY01-2021
Associate’s degree - Registered Nurse
Maysville Community & Technical College
Maysville, KY01-2023
Associate in Science -
Maysville Community And Technical College
Maysville, KY01-2021
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
Certification
- Licensed case management - 2.5 years
- CHPN
- ACLS
COMMUNITY INVOLVEMENT & INTERESTS
RELAY FOR LIFE, 2017, 2019, SURVIVOR CHAIR 2017-2018
Timeline
Case Manager, Registered Nurse RN BSN CHPN
Hospice of Hope
01.2024 - Current
Office Supervisor, Registered Nurse
Meadowview Gastroenterology
01.2023 - 01.2024
Staff Float Nurse
Meadowview Regional Medical Center
01.2022 - 01.2023
Office Manager/LPN
Meadowview Cancer Treatment Center
01.2002 - 01.2023
BSN -
Maysville Community And Technical College
Associate’s degree - Registered Nurse
Maysville Community & Technical College
Associate in Science -
Maysville Community And Technical College