Sidney Johnson
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Kent
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work History
Community Support Specialist
Catholic Community Services
03.2023 - Current
- Greet and direct clients, staff, and visitors in a professional and welcoming manner.
- Provide culturally-responsive customer service and treat others with compassion and dignity.
- Provide information and referral to individuals seeking CCS services.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
Allied Universal
Security
02.2021 - 02.2023
- Monitor building, Protect, Provide customer service
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Truck Unloader
UPS
02.2018 - 01.2020
- Reduced overall turnaround time for trucks, coordinating closely with dispatchers and drivers to ensure timely arrivals and departures.
- Assisted other team members in navigating large loads.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
Customer Service Intern
Seattle Sounders FC
3 2017 - 1 2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members in streamlining processes for better customer experience.
Gun Safety Advocate
Alliance for Gun Responsibility
06.2016 - 11.2016
- Worked with gun safety instructors to incorporate best practices to enhance student learning.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
High School Diploma -
Franklin High School
Seattle, WA 05.2001 - 05.2019
Skills
Mental health awareness
Partnership Building
Cultural Competency
De-Escalation Techniques
Client Needs Assessments
Timeline
Community Support Specialist
Catholic Community Services
03.2023 - Current
Allied Universal
Security
02.2021 - 02.2023
Truck Unloader
UPS
02.2018 - 01.2020
Gun Safety Advocate
Alliance for Gun Responsibility
06.2016 - 11.2016
High School Diploma -
Franklin High School
05.2001 - 05.2019
Customer Service Intern
Seattle Sounders FC
3 2017 - 1 2018
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