Sidney Perkins
Operations Manager
Bentonville,US
Summary
I'm an Operations Manager with a proven track record at Coolwag, excelling in performance monitoring and team leadership. Enhanced customer satisfaction through strategic initiatives and empowered staff accountability. Skilled in operational efficiency and problem-solving, driving improvements that resulted in significant performance outcomes. Committed to fostering strong client relationships and optimizing processes.
I'm a forward-thinking leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Operations Manager
Coolwag
Bentonville, United States
04.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Shipping and Receiving Clerk
Rapid Prototypes
Bentonville, United States
05.2022 - 12.2022
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated forklifts when necessary.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Assistant Manager
O'Reilly Auto Parts
Gentry, United States
07.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, United States 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Team leadership
Operations monitoring
Operational efficiency
Performance reporting
Decision-making
Planning and implementation
Client relationships
Timeline
Operations Manager
Coolwag
04.2023 - Current
Shipping and Receiving Clerk
Rapid Prototypes
05.2022 - 12.2022
Assistant Manager
O'Reilly Auto Parts
07.2021 - 05.2022
High School Diploma -
Siloam Springs High School
05.2001 -