Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Sidney Perkins

Operations Manager
Bentonville,US

Summary

I'm an Operations Manager with a proven track record at Coolwag, excelling in performance monitoring and team leadership. Enhanced customer satisfaction through strategic initiatives and empowered staff accountability. Skilled in operational efficiency and problem-solving, driving improvements that resulted in significant performance outcomes. Committed to fostering strong client relationships and optimizing processes.

I'm a forward-thinking leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Operations Manager

Coolwag
04.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Shipping and Receiving Clerk

Rapid Prototypes
05.2022 - 12.2022
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated forklifts when necessary.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.

Assistant Manager

O'Reilly Auto Parts
07.2021 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

Siloam Springs High School
Siloam Springs, United States
05.2001 -

Skills

Operations management

Timeline

Operations Manager

Coolwag
04.2023 - Current

Shipping and Receiving Clerk

Rapid Prototypes
05.2022 - 12.2022

Assistant Manager

O'Reilly Auto Parts
07.2021 - 05.2022

High School Diploma -

Siloam Springs High School
05.2001 -

Similar Profiles

CREATE PROFILE
Sidney PerkinsOperations Manager