SIDNEY RUAS DE LEMOS
New Hyde Park,NY
Summary
Senior operations management professional with 30 years of experience in operations, customs, logistics, and warehousing. Proven ability to lead and motivate teams while ensuring compliance with safety regulations and corporate standards. Track record of delivering quality results and exceptional service, with strong communication and teamwork skills. Committed to continuous learning and contributing to organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Installation Technician
LICWS
Bethpage, NY
01.2025 - Current
- Completed installations of home filtration and reverse osmosis systems.
- Troubleshot system errors, issues, and leaks to ensure optimal performance.
- Conducted daily maintenance and evaluations to uphold system efficiency.
- Installed whole house filtration systems, enhancing water quality for clients.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Trained end-users on how to operate their newly installed systems properly.
- Assisted other technicians with complex installations when necessary.
- Repaired malfunctioning components in existing systems as needed.
- Installed new equipment according to manufacturer specifications and customer requirements.
Terminal Supervisor (part Time)
Airways LLC
07.2024 - Current
- Supervised Terminal 8 operations, ensuring compliance with safety and sanitation standards.
- Conducted daily inspections for refuse removal, restroom cleanliness, and passenger assistance.
- Verified aircraft cleanliness post-offloading, ensuring readiness before boarding.
- Assisted vendors with specific operational requests to enhance service delivery.
- Documented items left on aircraft for passenger retrieval, maintaining efficient operations.
- Addressed internal and external customer complaints promptly to improve satisfaction.
- Collaborated with Customs and Border Protection (CBP) and Transportation Security Administration (TSA) on security protocols.
- Managed staff scheduling and resolved HR issues, including disciplinary actions and recruitment.
Terminal Manager / GM
Alliance Ground International
01.2022 - 11.2024
- Launched new ground handling facility at JFK Airport for two major airlines.
- Hired all staff and established functions and responsibilities for warehouse and office.
- Designed warehouse layout in collaboration with contractors and vendors to optimize flow.
- Managed day-to-day operations, ensuring timely departures of all aircraft.
- Facilitated breakdown of inbound cargo, guaranteeing timely deliveries to third parties.
- Enforced staff discipline and engaged with internal and external stakeholders.
- Conducted regular meetings with airline management and operational staff to ensure alignment.
- Achieved less than 3% overtime while maintaining 100% compliance with productivity standards.
Gateway Operations Supervisor
DHL Express
- Managed the build up of outbound small parcel cargo
- Managed the breakdown of inbound cargo with priorities on express cargo awaiting collection and deliveries.
- Managed ramp activities for 3 flights on my shift.
- 100% on time departures of aircraft.
Duty Manager
Swissport Inc.
- Managed the buildup of export cargo (domestic & international)
- Managed offloading of trucks with outbound cargo
- Managed loading of trucks collecting cargo for local deliveries
- Managed breakdown of inbound cargo
National Manager Operations
LWW t/a TIGERS GLOBAL
Import Channel Operations Manager
DBSchenker
Education
Certificate - International Logistics Management
Institute of Logistical Management
Colorado City, CO07.2007
High School Diploma -
Dawnview High
South Africa12.1989
Skills
- Safety compliance
- Project management
- Problem resolution
- Operations improvement
- Airside operations
- Branch operations
- Performance evaluation
- Warehouse management
- Metrics creation
- Regulatory compliance
- Supply chain solutions
- Freight management
- Import/Export Operations
- Shipping & drayage management
- Continuous improvement
- Time management
- Verbal and written communication
- Forecasting
- Reverse logistics
- Vendor management
- Standard operating procedures
- Service level management
- Stakeholder management
- Service quality standards
- Change management
- Supply and logistics management
- P&L accountability
- 3PL contracts negotiations
Certification
Driver's License, NY, 4
Additional Work History
- Gateway Operations Supervisor, DHL Express, Managed the build up of outbound small parcel cargo, Managed the breakdown of inbound cargo with priorities on express cargo awaiting collection and deliveries., Managed ramp activities for 3 flights on my shift., 100% on time departures of aircraft.
- Duty Manager, Swissport Inc., Managed the buildup of export cargo (domestic & international), Managed offloading of trucks with outbound cargo, Managed loading of trucks collecting cargo for local deliveries, Managed breakdown of inbound cargo
- National Manager Operations, LWW t/a TIGERS GLOBAL
- Import Channel Operations Manager, DBSchenker
Affiliations
- Soccer
- PPL (Private Pilots License)
- Swimming
Languages
Portuguese
Professional
Afrikaans
Professional
Timeline
Installation Technician
LICWS
01.2025 - Current
Terminal Supervisor (part Time)
Airways LLC
07.2024 - Current
Terminal Manager / GM
Alliance Ground International
01.2022 - 11.2024
Gateway Operations Supervisor
DHL Express
Duty Manager
Swissport Inc.
National Manager Operations
LWW t/a TIGERS GLOBAL
Import Channel Operations Manager
DBSchenker
Certificate - International Logistics Management
Institute of Logistical Management
High School Diploma -
Dawnview High
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