Sidney Semsch
Bettendorf
Summary
Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
Night Owl
03.2021 - 06.2025
- Answering phones
- Scheduling
- Basic IT support
- Bookkeeping
- Inventory
- Helping the technicians with service calls
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Veterinary Assistant/Receptionist
Blue Grass Vet
02.2018 - 03.2021
- Answering phones
- Scheduling
- Cleaning
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
Licensed Massage Therapist
Myself
2016 - 2020
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing deep tissue/specific work massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Education
College in Massage Therapy -
Capri College
01.2016
GED - undefined
Eastern Iowa Community Colleges
Davenport, IA01.2012
Skills
- Office management
- Phone etiquette
- English
- QuickBooks
- Time management
- Microsoft Excel
- Administrative experience
- Office experience
- Customer service
- Microsoft Office
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Account reconciliation
- Credit and collections
Certification
- Driver's License
- Certified Notary Public
Timeline
Office Manager
Night Owl
03.2021 - 06.2025
Veterinary Assistant/Receptionist
Blue Grass Vet
02.2018 - 03.2021
GED - undefined
Eastern Iowa Community Colleges
Licensed Massage Therapist
Myself
2016 - 2020
College in Massage Therapy -
Capri College
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