Siearra Lanier
Thompson,USA
Summary
Home Health Aid and Private Caregiver with a decade of experience in providing exceptional care to clients, leveraging skills in CNA, motivational interviewing, and crisis intervention to enhance client well-being. Demonstrates a strong ability to innovate personalized care plans and use technology for improving client comfort and safety. Aspires to integrate more innovative solutions in care practices to elevate the quality of life for clients.
Diligent Desired Position with solid background in assembly operations. Adept at performing precise tasks and ensuring high-quality output in fast-paced environments. Demonstrated ability to work collaboratively and adapt to changing production needs, leveraging skills in hand-eye coordination and problem-solving.
Assembly professional with solid experience in manufacturing and production environments. Strong ability to interpret blueprints, utilize hand and power tools, and ensure quality control. Known for reliability, adaptability, and effective collaboration with team members to achieve precise and timely results. Skilled in maintaining safety standards and optimizing assembly processes.
Overview
13
13
years of professional experience
Work History
Assembler
Ipg Photonics
Oxford, MA
06.2025 - Current
- Assembled components using hand tools and machinery to ensure product quality.
- Operated assembly line equipment, maintaining efficiency and adherence to safety protocols.
- Inspected finished products for defects, ensuring compliance with quality standards.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Monitored inventory levels of materials, coordinating restocking efforts as needed.
- Documented assembly procedures, contributing to improved training resources and operational consistency.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Private caregiver
Self employed
Thompson
01.2023 - 11.2023
- Implement innovative methods for promoting physical and mental well-being through personalized care plans tailored to each client's specific needs.
- Implement personalized daily routines and activities to enhance the physical and emotional well-being of the client, ensuring a comfortable and fulfilling living experience.
- Create a comfortable and safe environment for clients by staying updated on the latest technology and tools to assist with mobility and daily tasks.
- Create a supportive and empathetic environment for clients by actively listening to their needs and concerns, providing emotional support, and offering companionship to enhance their overall well-being and quality of life.
- Keep detailed records of each client's preferences, habits, and health conditions to ensure personalized and efficient care management, contributing to the overall well-being and satisfaction of clients.
- Develop and maintain open communication with the client's family members to provide updates on the client's well-being, progress, and any concerns, ensuring transparency and peace of mind for the family.
Home health Aid
Guardian angels
Worcester
01.2023 - 09.2023
- Implement personalized care plans to meet the unique needs and preferences of each client, fostering a sense of independence and well-being in their daily lives.
- Implement strategies to ensure the well-being of elderly patients, including coordinating with healthcare providers and family members to provide holistic care.
- Maintain accurate and detailed records of each client's progress and care activities, ensuring accountability and continuity of care.
- Provide emotional support and companionship to clients, fostering a positive and uplifting environment in their homes.
- Collaborate with the Guardian angels team to identify areas of improvement in care plans and suggest innovative solutions to enhance the well-being and quality of life for elderly patients.
- Identify potential hazards in the home environment and proactively implement measures to ensure the safety and well-being of clients, such as removing obstacles, securing loose rugs, and recommending necessary modifications for improved accessibility.
- Assess clients' living environments and make recommendations for modifications to enhance safety and comfort, ensuring a supportive and adaptable home environment for elderly patients under the care of Guardian angels.
Customer Service Representative
Complete Labor and Staffing
Worcester, MA
01.2021 - 07.2022
- Proactively search for active candidates ((i.e. applicants, job boards, employee referral program, etc.), then identify, phone screen, qualify, submit, hire and maintain candidates
- Facilitate candidate phone interviews and submittals, discuss compensation
- Build a talent pipeline through a variety of sourcing techniques including social media as well as other web-based searches
- Understand agency job requirements and effectively source candidates with required experience and qualifications
- Conduct reference checks, background and drug testing
- Manage relationships with candidates while on assignment
- Assisted customers with a warm and professional attitude
- Processed customer transactions
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Operated the cash drawer
- Took inventory
- Collaborate with internal departments to identify opportunities for improving the customer experience and implement solutions to enhance customer satisfaction and retention.
- Utilize analytics and customer feedback to identify trends and opportunities for improving customer service processes and strategies, leading to increased customer satisfaction and loyalty.
- Proactively engage with candidates to understand their career goals and aspirations, providing personalized guidance and assistance in aligning their skills and experience with available job opportunities, leading to higher candidate satisfaction and retention.
Customer Service Supervisor/ cashier
Walmart
06.2013 - 12.2014
- Processed an average of 150 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Kept current on market and product trends to effectively answer customer questions.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated store policy violations to the leadership team in a timely manner.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
- Attended 2 team meetings each month to voice concerns and offer constructive feedback to others.
- Processed shipments and maintained organized stock shelves.
- Processed all sales transactions accurately and in a timely fashion.
- Marked clearance products with updated price tags.
- Implement innovative customer service strategies to enhance customer engagement and loyalty, leveraging market trends and customer feedback.
- Implement customer satisfaction surveys and analyze feedback to identify areas for improvement in customer service and cashier performance.
- Develop and implement action plans based on survey results to enhance customer experience and increase customer loyalty.
- Develop and implement training programs for cashier staff to enhance their customer service skills and ensure consistency in service quality across all shifts.
Education
Diploma - undefined
Norwich Free Academy
Norwich, CT06.2010
Skills
- Personal Care
- Home Health
- CNA
- PCA
- Assisted Living
- Direct Care
- Care Giver
- Hoyer Lift
- Alzheimer's Care
- Home Care
- Freight Experience
- Dementia Care
- Cleaning Experience
- Laundry
- Patient Care
- Nursing
- Senior Care
- Food Preparation
- Meal Preparation
- Hospice Care
- Medication Administration
- Crisis Intervention
- Motivational Interviewing
- Personal Assistant Experience
- Vital Signs
- Supervising Experience
- Recruiting
- Customer support
- Management
- Assembly and production
- Problem-solving
- Attention to detail
- Repetitive work
- Workplace safety
- Manufacturing
- Product assembly
- Small parts assembly
- Visual inspection
- Time management
- Accuracy
- Equipment operation
- Critical thinking
- Quality assurance
- Basic math
- Blueprint reading
- Machine operation
- Mechanical assembly
- Waste reduction
- Quality assurance controls
- Materials management
Timeline
Assembler
Ipg Photonics
06.2025 - Current
Private caregiver
Self employed
01.2023 - 11.2023
Home health Aid
Guardian angels
01.2023 - 09.2023
Customer Service Representative
Complete Labor and Staffing
01.2021 - 07.2022
Customer Service Supervisor/ cashier
Walmart
06.2013 - 12.2014
Diploma - undefined
Norwich Free Academy