Siena Morro
Livonia,MI
Summary
Customer-focused professional with extensive experience in hospitality and team leadership. Proven track record in enhancing customer experiences through effective management of daily operations and team dynamics. Highly organized and adaptable, with a keen interest in fashion branding and marketing. Strong ability to understand customer preferences and create memorable experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Busser
Barrio Cocina Y Tequileria
Plymouth, Michigan
10.2021 - 04.2022
- Delivered food and beverages promptly to tables, enhancing dining experience.
- Ensured cleanliness and organization of dining areas and service stations to enhance guest satisfaction.
- Set up and reset dining tables efficiently for new guests.
- Cleared used dishes and utensils promptly to maintain a tidy dining environment.
- Assisted the team during busy shifts by managing additional tasks to support service flow.
- Followed health and safety guidelines to uphold a secure work environment.
- Greeted customers, provided menus, took beverage orders, and delivered drinks.
- Ensured proper sanitation of all areas at the end of each shift.
Restaurant Hostess
Northville Sports Den
Northville, MI
09.2023 - 03.2024
- Greeted guests warmly and escorted to tables, ensuring optimal service flow.
- Coordinated seating arrangements and reservations to optimize guest flow.
- Maintained clean and organized a clean and organized front area to enhance guest experience.
- Monitored wait times and communicated updates to guests to enhance their experience.
- Relayed guest preferences and special requests promptly to servers.
- Collaborated with kitchen staff to ensure seamless dining operations.
- Addressed customer complaints with professionalism, contributing to a welcoming environment.
- Processed payments accurately at front desk, handling cash transactions.
Barista Manager
Beyond Juicery And Eatery
Northville, Michigan
04.2024 - Current
- Supervised daily operations, ensuring high-quality coffee preparation and service.
- Managed barista staff by training on beverage recipes and customer service techniques.
- Developed staff schedules to enhance coverage during peak hours for optimal service.
- Monitored inventory levels, placing orders to maintain stock during high-demand periods.
- Ensured café cleanliness and organization, while adhering to health and safety guidelines.
- Resolved customer inquiries and complaints promptly, maintaining professional interactions.
- Handled cash transactions efficiently during busy periods while maintaining accurate records.
- Assisted in planning catering events, preparing food items for seamless execution.
Independent Seller
Depop
Livonia, MI
12.2025 - Current
- Created product listings and descriptions, establishing competitive pricing to drive sales.
- Managed customer communication, sales processes, packaging, and shipping to ensure satisfaction.
- Enhanced shop visibility by promoting items strategically through social media.
- Curated and photographed clothing pieces, enhancing visual presentation to attract buyers.
- Monitor customer preferences and trends to inform product selection.
Education
Associate of General Studies - Business/ Fashion
Schoolcraft College
Livonia, MI06-2026
Some College (No Degree) - Business
Michigan State University
East Lansing, MI04-2028
Skills
- Shop operations oversight
- Inventory management
- Cash handling
- Transaction processing
- Supply ordering
- Customer support
- Team leadership
- Event planning
- Marketing and promotions
- Visual merchandising
- Time management
- Safety protocols
- Communication skills
- Safety protocols
Timeline
Independent Seller
Depop
12.2025 - Current
Barista Manager
Beyond Juicery And Eatery
04.2024 - Current
Restaurant Hostess
Northville Sports Den
09.2023 - 03.2024
Restaurant Busser
Barrio Cocina Y Tequileria
10.2021 - 04.2022
Associate of General Studies - Business/ Fashion
Schoolcraft College
Some College (No Degree) - Business
Michigan State University