Siendie Pence
Arlington,TX
Summary
More than 20 years experience in inventory, logistics, client resources services and project management. Able to ramp up quickly to new processes and programs. Able to work independently or collaborate with others.
Overview
30
30
years of professional experience
Work History
Lead Parts Associate
Sewell BMW of Grapevine
11.2017 - Current
- Was requested to assist stand up new Collision Center for Sewell Automotive Group.
- Am part of team that took shop to over 8,500 hours per month in under 5 years.
- Developed procedures for inventory control and tracking
- Organized parts storage and stocked inventory according to established guidelines
- Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Maintained extensive understanding of common problems and methods for repair.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Enhanced inventory management by implementing efficient organization system for parts storage and tracking.
- Oversaw team of 5 employees.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Streamlined order processing for faster customer service and reduced wait times.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Ordered parts from various distributors to fulfill demands.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Work closely with technicians, production management and estimators to ensure smooth guest experience.
- Personally average over $200,000 in sales monthly.
- Process and code third party invoices for accounting.
Parts Associate
Sewell Lexus
04.2001 - 11.2017
- Implemented procedures for inventory control and tracking.
- Worked as team member to design new processes to increase productivity.
- Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.
- Established positive relationships with vendors, negotiating favorable pricing agreements for bulk orders.
- Procure parts for vehicles at collision center.
- Work closely with technicians, production management and estimators to ensure smooth guest experience.
- Developed expertise in various automotive systems, becoming trusted resource for colleagues seeking advice on specific parts or repairs.
- Maintained clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Streamlined order processing for faster customer service and reduced wait times.
- Organized parts storage and stocked inventory according to established guidelines.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Personally average over $150,000 in sales monthly
- Started with company as Administrative Assistant to Assistant Parts Manager.
Distributor Relations Manager
Crestcom International
09.1994 - 01.2001
- Franchise/Distributor liaison with World Headquarters.
- Managed over 120 distributors in 45 different countries.
- Reviewed distributor reporting and ensured all contract requirements were met.
- Managed translation of Crestcom materials into over 20 different languages.
- Ensured translations stayed on schedule and on budget.
- Verified and helped secure corporate copyrights on all translated materials.
- Edited and signed translation/replication agreements between corporate and translator/replicator as needed.
- Conceptualized, designed and created standardized Franchisee web site platform for branding purposes and better product recognition as well as password protected site for internet product support for franchisees.
- Assisted with design and development of customized sales and contacts database in MS Access.
- Produced International referral list every semi-annually for distributors use and various other internal reports for sales volume verification / accounting purposes.
- Assisted with product development (audio / video / written materials).
- Facilitate changes in materials.
- Updated corporate policy and procedures manuals to ensure it met current auditor requirements for procedures and operational information for distributors/franchisees.
- Improved marketing to attract new customers and promote business.
- Enhanced distributor satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Started with company as temporary receptionist and was offered position with company specially created to ensure employment (Assistant to Vice President).
- Advanced through company ranks to management position.
Education
Bachelor of Arts -
University of Washington
Seattle, WAAdministrative Leadership Development -
Bullet Proof Office Professional
Englewood, COManagement and Leadership Development -
Bullet Proof Manager II
Englewood, COSkills
- Inventory Management
- SAP understanding
- Project Management
- Purchasing oversight
- Inventory Auditing
- Problem-solving skills
- Relationship Building
- Data Management
- Critical Thinking / Time Management Skills
Timeline
Lead Parts Associate
Sewell BMW of Grapevine
11.2017 - Current
Parts Associate
Sewell Lexus
04.2001 - 11.2017
Distributor Relations Manager
Crestcom International
09.1994 - 01.2001
Bachelor of Arts -
University of Washington
Administrative Leadership Development -
Bullet Proof Office Professional
Management and Leadership Development -
Bullet Proof Manager II
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