Sienna Gomez
Racine,WI
Summary
Dedicated hospitality professional with expertise in guest engagement and efficient multitasking. Proven ability to enhance customer satisfaction and drive revenue through effective upselling and personalized service.
Overview
3
3
years of professional experience
Work History
Barback/Bartender
Tavern on H
Franksville, WI
12.2024 - 01.2025
- Stocked and organized bar supplies to ensure efficient service during peak hours.
- Assisted bartenders in preparing drinks quickly and accurately, enhancing customer satisfaction.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Monitored inventory levels, reporting low stock to management for timely replenishment.
- Collaborated with kitchen staff to synchronize food and beverage service effectively.
- Handled cash transactions accurately, ensuring efficient point-of-sale operations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Chartroom
Racine, WI
12.2023 - 08.2024
- Contributed to team efforts by supporting colleagues during busy shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Texas Roadhouse
Racine, WI
03.2022 - 11.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed multiple tables while maintaining high levels of guest satisfaction.
- Assisted in training new servers on restaurant protocols and menu knowledge.
- Maintained cleanliness and organization of dining area during peak hours.
- Processed cash and credit transactions accurately and efficiently.
- Communicated effectively with guests to accommodate dietary restrictions and preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Biomedical Sciences
University of Wisconsin, Milwaukee
Milwaukee, WI05.2029
Skills
- Basic mixology
- Safe food handling
- Efficient multitasking
- Strong work ethic
- Hospitality service expertise
- Guest engagement
Timeline
Barback/Bartender
Tavern on H
12.2024 - 01.2025
Server
Chartroom
12.2023 - 08.2024
Server
Texas Roadhouse
03.2022 - 11.2023
Bachelor of Science - Biomedical Sciences
University of Wisconsin, Milwaukee