Crossfit, hiking, outdoors, swimming, traveling, healthy eating
Sienna Greenspon
Finance Director
Roseville,CA
Summary
Results-focused individual dedicated to maximizing satisfaction and retention with proactive attention to personal customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Finance Director
Justbettercars.com
Roseville, CA
11.2018 - Current
- Manage and generate income by overseeing production managers, secondary directors, and producers on a monthly, weekly, and daily basis
- Ensure target revenues are met or exceeded
- Partner all deals with sales managers
- Structure all check out deals
- Ensure that every deal is worked in a timely fashion and to its total capacity with respect to lenders’ guidelines
- Communicate with sales department on policies and procedures
- Set up and manage a finance product after sale program
- Set objectives for achieving sales and gross profits
- Review all customer stipulations requested from the lenders such as proof of residency and proof of income
- Verify all forms of income before electronically uploading documents to the bank for funding
- Analyze credit reports to ensure customer information is sent to correct lender for best odds at approval
Finance Manager
Fremont Ford
Newark, CA
07.2018 - 10.2018
- E-contract all Ford deals
- Assist salesman on the floor to close deals
- Assist the desk with credit challenged customers getting auto loans approved
- Prepare/sign all necessary documents for a car deal
- Package each deal for business office and bank
- Get deals funded within 5 days
- Keep CSI at 97.2% or higher each month
- Determine client's wants/needs to better assist them in purchasing additions with their vehicle
- Keep warranty penetration at 50% or above
Finance Manager
Del Grande Dealer Group
San Jose, CA
04.2017 - 07.2018
- Maintain high levels of customer satisfaction and loyalty as measured by manufacturer
- Explain and sell all backend products such as: extended warranties, maintenance plans, sealant protection, gap, tire and wheel Submit all deal structures to financial institutions for approvals
- Maintain working relationships with banks and credit unions
- Safeguard all client information
- Draw up all legal documents to support a car deal protection and tint
- Consistently ranked in top 10 finance managers in largest privately-held automotive group in the Bay Area based on PVR, PPR, Warranty, and Maintenance penetration
- Respond to all fund delays to ensure deals are funded in a timely fashion
- Work as a team with other finance managers and sales managers to keep a smooth-running department
- Smart fund most Cudl deals
- Scan all deal documents into deal jacket
- Make sure each deal is put into specific order for business office
- Sort documents to create a bank package to send to corresponding financial institute
Internet Sales Manager
Hilltop Ford Kia
Richmond, CA
05.2016 - 01.2017
- Responded to all internet leads via phone/email
- Set appointments for potential car buyers
- Managed the CRM
- Followed up with sold customers or appointments
- Attended management meetings
- Worked independently with customers to understand their vehicle needs/wants
- Used the CRM software to follow up on online inquiries regarding new and used vehicles
- Received Kia certification with first month of employment
- Received Ford certification within two months of employment
- Shared product knowledge with customers while making personal recommendations
- Negotiated prices, terms of sales and service agreements
- Maintained friendly and professional customer interactions
- Filled out necessary documents for the desk and finance
Finance Manager
Roseville Volkswagen
Roseville, CA
01.2014 - 10.2015
- Provided quality professional customer service to clients and maintained high CSI
- Built positive and professional relationships with financial institutes by providing good deals
- Sold correct aftermarket products to all clients
- Input all client information and verify pertinent vehicle information such as VIN, Stock number and miles
- Attended weekly manager sales meetings and quarterly sales training
- Greeted all clients with a positive and friendly attitude
- Submitted personal information of clients to financial institutions for approvals on auto loans
- Maintained excellent working relationships with financial institutions to secure competitive rates
- Packaged all deals in specific order for business office
- Scanned all Volkswagen deals to computer to transmit to Volkswagen Credit online
- Maintained a strong sales average of 1,800 per copy
- Understood and complied with federal and state laws that affected new/used car sales and F&I
- Worked with other F&I team members on funding delays and successfully getting deals bought
- Review and inspect the flow of the Finance Department's paperwork on a daily basis to insure a timely turn around on all Deals
Finance Manager
North Bay Ford
Santa Cruz, CA
04.2013 - 01.2014
- Built relationships with customers and the community to promote long term business growth
- Submitted credit applications to financial institutions to secure auto loans
- Provided detailed descriptions of aftermarket products available
- Pitched/sold aftermarket products with intent to sell every customer on at least one product
- Maintained 50% warranty penetration
- Complied with state and federal laws that affected F&I
- Claimed all rebates for Ford Credit deals
- Packaged each deal with proper paperwork to send to corresponding financial institution
- Greeted each customer to build rapport
- Took clients' down payment if necessary
- Checked each VIN from each deal against trip sticker before client drove off the lot
Skills
Financial Report WritingSales ManagementStrategic PlanningFinancial Analysis
Sales Expertise
Schedule Management
Food and Beverage Preparation
CPR Certified
Guest Services
Verbal and Written Communication
Cleanliness and Sanitation
Relationship Management
Additional Information
- Awards , Highest most profitable sales award July 2014 Obtained highest gross award for backend products for Roseville Volkswagen. Certifications and Licenses , Sales License April 2016
Certification
Sales License
Interests
Timeline
CPR Certified
06-2019
Finance Director
Justbettercars.com
11.2018 - Current
Finance Manager
Fremont Ford
07.2018 - 10.2018
Finance Manager
Del Grande Dealer Group
04.2017 - 07.2018
Internet Sales Manager
Hilltop Ford Kia
05.2016 - 01.2017
Finance Manager
Roseville Volkswagen
01.2014 - 10.2015
Finance Manager
North Bay Ford
04.2013 - 01.2014