Sienna Greenspon
Finance Director
North Highlands,CA
Summary
Action-oriented, results-focused, and dedicated to maximizing satisfaction and retention with proactive attention to personal customer needs. Smoothly handles questions and resolves concerns with problem solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Finance Director
JustBetterCars.com
Roseville, CA
11.2018 - 11.2022
- Cultivated and maintained customer satisfaction and loyalty, promoted repeat business, and improved sales
- Reduced process discrepancies by 10% by accurately maintaining performance reporting data systems
- Ensured every deal was worked in a timely manner and to its total capacity with respect to lenders’ guidelines
- Increased average back-end product margins by $500
- Efficiently communicated with sales managers and office staff on policies and procedures.
Finance Manager
Fremont Ford
Newark, CA
07.2018 - 10.2018
- Performed e-contract on all Ford deals, while maintaining Customer Satisfaction Index at 97.2% or higher each month
- Assisted sales with closing deals, and desk with credit challenged customers
- Prepared, signed, and packaged each deal for business office and bank
- Boosted warranty performance penetration to 50% or above.
Finance Manager
Del Grande Dealer Group
San Jose, CA
04.2017 - 07.2018
- Consistently ranked in top 10 finance managers in largest privately-held automotive group in Bay Area, based on PVR,
- Warranty, and Maintenance penetration
- Explained and sold all back-end products (extended warranties, maintenance plans, sealant, GAP, tire & wheel, etc)
- Maintained working relationships with banks and credit unions while submitting deal structures for approvals.
Internet Sales Manager
Hilltop Ford Kia
Richmond, CA
05.2016 - 02.2017
- Responded to all internet leads via phone/email, while providing excellent customer service, leading to repeat business
- Managed CRM, set appointments, and followed up with customers post-sale
- Received both Kia and Ford certifications within the first two months of employment
- Negotiated prices, terms of sales, and service agreements, all while maintaining a gross average of $1600 per deal.
Finance Manager
Roseville Volkswagen
Roseville, CA
01.2014 - 10.2015
- Reviewed and inspected flow of Finance Department’s paperwork daily, to ensure timely turnaround on all deals
- Worked closely with financial institutions, strengthening relationships and securing competitive rates
- Packaged and scanned all deals for business office and Volkswagen Credit Online, while complying with all federal and state laws affecting new/used car sale and F&I.
Finance Manager
North Bay Ford
Santa Cruz, CA
04.2013 - 01.2014
- Submitted credit applications to financial institutions to secure auto loans
- Guided customers by providing details on aftermarket products, maintaining 50% warranty penetration
- Packaged deals with proper paperwork, took down payments, and confirmed VIN’s against trip stickers.
Payroll/Accounts Receivables/Dealer Trade Clerk
Ocean Honda
Soquel, CA
11.2011 - 01.2011
- Worked closely with Controller to process payroll on ADP system
- Processed accounting on all incoming and outgoing vehicles
- Maintained accounts receivable documentation including bank reconciliations and financial statements.
Education
High School Diploma - undefined
San Lorenzo Valley High School
LICENSE - undefined
SALES
APRIL 2016
CPR CERTIFIED - undefined
JUNE 2019
Skills
- Technologically savvy
- Leadership experience
- Strategic planning and schedule management
- Financial Analysis
- Verbal and written communication
- Payroll
- Accounting
- AWARDS
- Most Profitable sales award, July 2014
- Highest Backend Gross award, February 2015
- Discrepancy Reconciliation
- ADP Workforce Now
- Typing and 10-Key Entry
- Information Uploading
- Data Imports
- Accounts Payable and Accounts Receivable
Timeline
Finance Director
JustBetterCars.com
11.2018 - 11.2022
Finance Manager
Fremont Ford
07.2018 - 10.2018
Finance Manager
Del Grande Dealer Group
04.2017 - 07.2018
Internet Sales Manager
Hilltop Ford Kia
05.2016 - 02.2017
Finance Manager
Roseville Volkswagen
01.2014 - 10.2015
Finance Manager
North Bay Ford
04.2013 - 01.2014
Payroll/Accounts Receivables/Dealer Trade Clerk
Ocean Honda
11.2011 - 01.2011
High School Diploma - undefined
San Lorenzo Valley High School
LICENSE - undefined
SALES
CPR CERTIFIED - undefined
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