Olivia Sado
Costa Mesa,CA
Summary
Dynamic professional with a proven track record at Crossroads Trading Co, excelling in merchandise sourcing and sales analysis, alongside exceptional customer service and multitasking abilities. Skilled in environmental assessment and guest engagement, I significantly enhance customer experiences and operational efficiency. Passionate about fostering positive outcomes through strategic planning and collaborative teamwork. Well-qualified Marine Biologist/Scientist knowledgeable about Life Support and Water Quality. Successful developing and conducting field and laboratory tests to investigate diverse topics. Over 2 years of field and classroom experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Buyer
Crossroads Trading Co
06.2023 - Current
- Sourced merchandise aligned with quality standards, brand identity, and seasonal trends.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Assisted in creating engaging visual displays by providing input on product placement and selection based on sales data analysis.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Oversaw multiple roles within the shift.
Server
Kaito Sushi
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Buddha's Favorite
12.2021 - 08.2022
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Associate of Science - Marine Biology
Orange Coast College
Costa Mesa, CA05-2026
High School Diploma -
Edison High School
Huntington Beach, CA06-2023
Skills
- Aquatic animal husbandry
- Public outreach and education
- Seawater and freshwater systems
- Water quality monitoring
- Environmental assessment
- Sample testing
- Equipment maintenance
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Safe food handling
- Multi-tasking strength
Certification
- Certified Level 1 Life Support
- Certified level 1 Water Quailty
Languages
English
Native or Bilingual
Timeline
Buyer
Crossroads Trading Co
06.2023 - Current
Server
Kaito Sushi
10.2022 - 06.2023
Hostess
Buddha's Favorite
12.2021 - 08.2022
- Certified Level 1 Life Support
- Certified level 1 Water Quailty
Associate of Science - Marine Biology
Orange Coast College
High School Diploma -
Edison High School
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