Sienna Valentine
Hawthorne,CA
Summary
Versatile professional with a strong background in customer service and administrative coordination. Demonstrates effective leadership in managing retail operations while ensuring high standards of service delivery. Adept at problem-solving and critical thinking to enhance operational efficiency and patient care.
Overview
16
16
years of professional experience
Work History
Part-time Manager
American Greetings Co.
Carson, USA
2020.12 - Current
- Manage four stores in the greeting card department.
- Create orders of product to maximize profitability
- Merchandise brand and product
- Build and implement the production request process for the whole dealer network
Medical Assistant
Beach Cities Vein & Laser Center
El Segundo, USA
2016.08 - 2020.06
- Administrative Assistant and Clerical Coordinator
- Conduct consultations
- Work on Insurance Benefits
- Schedule treatments and procedures
- Contact current patients, customer service help desk
- Billing - billing processing
- Write medical documentations and medical letters
- Patient Care
- Assisted physicians during patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Managed patient scheduling and confirmed appointments effectively.
- Collected and processed patient medical histories and vital signs.
- Educated patients about treatment plans and post-procedure care.
- Monitored inventory levels of medical supplies and equipment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Manager/Wellness Coordinator
The Joint Chiropractic
Santa Monica, USA
2016.09 - 2017.07
- Coordinate patient flow in office and provide marketing to establish references.
- Coordinate patient flow with marketing tools
- Upload patient paperwork, billing aspects, manage account plans
- Receptionist; Maintain overall clinic performance, clerical work
Retail Customer Service and Assistant Manager
Nordstrom Rack Retail Store
Redondo Beach, USA
2010.06 - 2016.01
- Manager assistant to the Women’s Department.
- Make executive decisions to help the team prosper and hit daily goals.
- Register transactions
- Inventory organization
- Staff scheduling, monthly reviews, set monthly and daily goals
Education
Associate’s - Science
CBD College
Los Angeles, CA2016-01
Bachelor's - Art History
California State University Dominguez Hills
Carson, CA2013-01
Skills
- Customer Service
- Administrative Assistance
- Critical Thinking
- Clerical Experience
- Time Management
- Billing and Payments
- Judgement and Decision Making
- Data entry
- Customer relationship management
- Patient scheduling
- Documentation and reporting
- Customer service
- Complex Problem-solving
- Decision-making
Timeline
Part-time Manager
American Greetings Co.
2020.12 - Current
Manager/Wellness Coordinator
The Joint Chiropractic
2016.09 - 2017.07
Medical Assistant
Beach Cities Vein & Laser Center
2016.08 - 2020.06
Retail Customer Service and Assistant Manager
Nordstrom Rack Retail Store
2010.06 - 2016.01
Associate’s - Science
CBD College
Bachelor's - Art History
California State University Dominguez Hills