Sienne Hayes

Promoted internally, from Senior Manager of Strategy and Evaluation to Senior Manager of Systems and Planning, as we transitioned from a program of the Public Health Institute to an independent organization.

• Lead Systems & Technology team, managing a team of two full-time employees, a Salesforce consulting team and an IT Managed Service Provider.
• Lead executive level project management to become an independent 501c3 organization.
• Direct organization-wide strategic and annual planning to align individual outputs with organization-wide priorities, and improve cross-team collaboration.
• Lead the development and execution of the technology strategy for remote office operations.
• Oversee Technology Operations budget
• Partner with executive leadership to enhance data-driven decision-making, and mentor teams in applied data analytics.
• Lead Salesforce architecture enhancements to improve workflow efficiency, data collection, and user adoption across the organization.
• Implement financial system integration with Salesforce database and processes.

• Supervised team of one full time Salesforce Administrator and two Salesforce Consultants.
• Led cross-functional initiatives to streamline processes, enhancing operational efficiency.
• Directed architecture and implementation of Salesforce and integrated apps including Form Assembly, Cazoomi, Conga, ShareConnect, Donorbox and Apsona.
• Developed monitoring and evaluation program to assess program outcomes and ensure accountability.
• Facilitated annual planning retreats, providing training to strengthen cross-functional teamwork.
• Built and led quarterly organizational review process.

• Established Monitoring & Evaluation department for effective program impact measurement.
• Collaborated with leadership and program teams to refine Theory of Change and define success metrics.
• Unified disparate data trackers into a single CRM database through Salesforce implementation.

Promoted internally within the first year for exceptional performance from Quality Improvement Coordinator to Quality Improvement Program Advisor. Positions consolidated here for clarity.

• Established quality improvement coaching program for network of over 150 health care centers-providing one on one & group coaching on quality improvement methodology.
• Program Advisor for $16M/year Pay for Performance (P4P) incentive program, leading clinical data oversight and provider partnerships.
• Led a series of quality improvement cycles to increase Healthcare Effectiveness Data and Information Set (HEDIS) compliance rates.
• Clinical data oversight and quality assurance
• Promoted within first year for exceptional contributions and leadership.

Promoted internally four times, from Human Resources Assistant to Executive Assistant, to Clinical Executive Assistant, and then to Project Manager. Positions consolidated here for clarity.

• Provided leadership during significant periods of growth, including becoming a Federally Qualified Health Center (FQHC), Patient-Centered Medical Home (PCMH) and opening additional site locations.
• Led Pay for Performance (P4P) Quality Improvement (QI) program, achieving a twofold increase in performance scores over three years.
• Led migration from paper to electronic health records.
• Senior project management through the transition to a multi-site Federally Qualified Health Center.
• Led a series of quality improvement initiatives to streamline clinic operations
• Senior project management for implementation of behavioral health and pediatric clinic.