Siera Gross
Rogers,OH
Summary
Creative and strategic leader seeking a management role with a proven track record in staff management, budgeting, inventory, and large-scale projects with positive leadership. Extensive experience in owning, operating, and managing business in various industries while thriving on deadline and precision-based projects & goals. Additional experience in various positions within the spectrum of departmental management.
Overview
15
15
years of professional experience
Work History
Account Manager
MESO, INC
08.2022 - Current
- Customer Account Establishment, Communications, Management: 100+ accounts/customers, > 1k assets
- Service Management: Hydraulics/Pneumatic, Diesel, Gas Powered Machinery & Components
- HD Off-Road Equipment Technician Management: Training, Scheduling, Dispatch, Diagnostic Guidance, Timesheets, Communications/Correspondence
- Telematics Management Tracking, Analysis, Reporting
- Repair/Service Estimating
- Work Order/Invoice Auditing, Billing, Dispute Reconciliation
- Project Management: Extensive Repairs, Refurbishments
- Schematic Analysis, Asset Specifications
- Part Identification, Ordering, Purchasing, Inventory Review & Reconciliation
- Sales/Customer Prospecting
Corporate Maintenance Enrichment and Training
AIM Transportation Solutions
05.2022 - 08.2022
- Corporate Administrative Support: Enrich Program, Shop Planner
- Technician and Shop Manager Training, Coaching, Assistance
- Verification of Equipment Specifications in Company System: Conventional Tandem Axles, Straight Trucks, Reefer Systems, APUs
- Technician & Customer Work Work Order Auditing, Edits, Closings
- Daily Inventory Purchasing (42 Shops)
- Metric Truck Information Tracking/Editing (Engine Hour/Mileage Errors)
- New Application Training in Shop Planning Program: Verifying Proper Coding, Work Plans based on real & Estimated SRT, Balancing Billable/Skip Bill Work
Satellite Agent/Independent Contractor
Self-Employed
01.2010 - 01.2022
- Managed Personal Fleet/Owner Ops/Company Trucks & Drivers Assigned to Terminal (MC, MVR, CSA)
- Dispatching, Rate Confirmations, LTL Combo, OS/OW/OD Permitting, Hazmat, IFTA
- Contract Inquiry, Rate Packet Distribution, TripPak Prep/Scan (pre-mobile scanning software)
- Communications & Management (Customer & Carrier) - Established Preferred Carrier Incentive
- Asset and Equipment Assignment and Tracking for Drivers
- Managed Breakdowns, Equipment Swap, Slip Loads
- Truck PMs/Maintenance & Repairs
- Driver Training – Safety & Securement (SMITH), PTO/Pneumatic Blower, Freight or Trailer Specific Training
- Risk Management – Insurance Specifications, Policy Maintenance, AD&D, Event Claim Management
- Accounting – AR/AP, Deduction Management, Benefit Enrollment with 3rd Party Insurers, Driver 1099’s, (Payroll Outsourced)
Maintenance/Breakdown
PGT Trucking, Inc
01.2018 - 01.2020
- Breakdown Hotline Calls – Coordinating Emergency Services, Customer & Vendor Communications
- Utilizing OEM Programs to Define Engine Codes, Manage Repair, Source Parts
- Vendor Relations: Rate Negotiations, Company Profile Management, Program Evals & Development
- Department Analytics – Overall Costs, Vendor Activity, Campaign/Service Tracking
- Inside/Outside Part Inventory, Tracking, Stocking, Stock Telescoping/Eval quality & Preferred Brands
- Coding for Payment Processing/Cost Reporting (AS-400), Instant Virtual Payments (EFS, Tchek)
- Staff Training: Systems Coding, SOP, Program Use
- Estimate/Invoice Auditing: Appropriate Parts Costs & SRT, Vendor Statement Audits & Processing
- Integral role in SOP improvement, Department Budget Reform, Driver Retention & Reiteration Training
- Assistance in Logistics, Equipment Relocation, Rotation and Assignment
- Risk Event Management – Coordinating Recovery, Freight Storage & Relocation, Event Cost Management
- Unit Data Tracking via GeoTab (MPG, Faults, GPS, DVIR); Reporting said analytics
- Extensive Knowledge in Espar, Eaton UltraShift, Aftertreatment, Coupling, Suspension, TPMS/ABS (Bendix/Meritor Wabco), AutoInflate Systems
- Member of Driver Onboarding & Retention Team, Created Onboarding Outlines/Timelines
- Managed Trailer Refurb Project: 65 choice trailers with $650,000 Budget ft: ZMD Suspension
Education
Business Management -
University of Phoenix-Online Campus
01.2007
High School -
Blackhawk High School
01.2004
Skills
Motivational Management
Teamwork & Collaboration
Client Relations
Customer Service
Account Management
Analytics
Inventory
Precision
Safety Management
Compliance
Logistics
Budgeting
Timeline
Account Manager
MESO, INC
08.2022 - Current
Corporate Maintenance Enrichment and Training
AIM Transportation Solutions
05.2022 - 08.2022
Maintenance/Breakdown
PGT Trucking, Inc
01.2018 - 01.2020
Satellite Agent/Independent Contractor
Self-Employed
01.2010 - 01.2022
High School -
Blackhawk High School
Business Management -
University of Phoenix-Online Campus
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