Siera Oliver
Green Sea,USA
Summary
Energetic sales professional with extensive experience in B2B account management, outside sales, and business development across specialty yarn, petroleum, and retail industries. Skilled at building strong client relationships, presenting tailored solutions, and leading initiatives that drive revenue growth. Proficient in ERP systems and cross-functional collaboration to optimize operations and deliver results. Currently pursuing Project Management certification to strengthen strategic execution skills.
Overview
14
14
years of professional experience
Work History
Sales Manager
Filtec Precise
Tabor City, NC
09.2024 - Current
- Manage high-value accounts for specialty yarns used in military, aerospace, and automotive applications.
- Drive new business through prospecting, cold calling, and setting appointments with key decision makers.
- Collaborate with engineering, production, and operations teams to optimize order processing and improve operational efficiency by 15–20%.
- Prepare tailored proposals, pricing strategies, and delivery options for diverse client needs.
- Utilize ERP system to track orders, maintain accurate client records, and generate reports for informed decision-making.
- Attend trade shows and on-site client visits to strengthen relationships and identify opportunities for revenue growth.
Customer Relationship Manager
Sunhouse Petroleum LLC
Myrtle Beach, SC
01.2023 - 08.2024
- Developed long-term relationships with customers to ensure loyalty and repeat business.
- Managed communications between internal teams (finance, operations) to streamline customer service processes.
- Oversaw 83 branded sites for mystery shop programs, ensuring accurate data collection and analysis.
- Handled customer inquiries, complaints, and claims professionally via written and verbal communication.
- Identified and pursued opportunities for upselling and cross-selling services to existing clients.
Inbound Call Center Sales Representative
Spectrum
Mooresville, NC
02.2018 - 05.2022
- Handled 27+ inbound calls per shift, providing product/service information and generating quotes.
- Built customer trust through persuasive and professional communication.
- Maintained accurate records of interactions to support follow-ups and sales reporting.
- Collaborated with team members to meet and exceed performance metrics consistently.
- Assisted in onboarding and training new staff on product knowledge and customer service standards.
Outside Sales Account Manager
Tova Inc
Raleigh, NC
03.2015 - 05.2017
- Managed a self-directed sales territory to consistently meet or exceed quotas.
- Built and maintained strong professional relationships with clients, resulting in repeat business.
- Conducted cold calls, set appointments, and delivered sales presentations to decision makers.
- Trained new employees on customer service, organizational strategies, and sales techniques.
- Developed sales plans and coordinated with team members to maximize business opportunities.
1st Assistant Department Manager
Maurices
Mount Airy, NC
03.2012 - 02.2014
- Oversaw daily department operations, including staffing, scheduling, inventory, and budgeting.
- Improved team productivity through effective training and performance feedback.
- Streamlined processes to enhance efficiency and customer satisfaction.
- Established performance goals and monitored progress for department staff.
- Resolved customer issues promptly to maintain high service quality standards.
Education
Project Management Certificate - undefined
DeVry University
Bachelor’s - Business & Marketing
Strayer University
Skills
- Outside Sales & Account Management
- Business Development & Revenue Growth
- Customer Relationship Management & Retention
- Team Collaboration & Cross-Functional Coordination
- Proposal Preparation, Pricing, and Negotiation
- ERP Systems & Data-Driven Decision Making
- Time Management & Organization
Timeline
Sales Manager
Filtec Precise
09.2024 - Current
Customer Relationship Manager
Sunhouse Petroleum LLC
01.2023 - 08.2024
Inbound Call Center Sales Representative
Spectrum
02.2018 - 05.2022
Outside Sales Account Manager
Tova Inc
03.2015 - 05.2017
1st Assistant Department Manager
Maurices
03.2012 - 02.2014
Project Management Certificate - undefined
DeVry University
Bachelor’s - Business & Marketing
Strayer University