Si'era Shell
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
Work History
Crew Manager
White Castle
Saint Paul, MN
04.2021 - Current
- Provide excellent customer Service
- Organizing and cleaning store as needed
- Stocking merchandise
- Achieved high sales percentage with consultative, value-focused customer service approach
- Stay in touch with store employees, addressing all kinds of worker concerns
- Help promote and spread the White Castle brand
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
04.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teacher Aide
Tooterville Learning Center
Oakdale, MN
01.2020 - 04.2021
- Assist lead teachers in planning, designing and implementing academic curriculum
- Supervise and control students during class and when the lead teacher is not present
- Assist students in social skills development, Also provide assistance in preparing lesson plans
- Communicate progress and observations to parents
Administrative Assistant
Aiilina EMS
Saint Paul, MN
11.2017 - 12.2019
- My role as an Administrative Assistant includes performing vanity of administrative tasks to support members Of Senior Leadership Compose complex and/or confidential reports; compiling statistical data for planning
- Assisting, screening and/or
- Electively referring handling complex and sensitive inquiries external and internal sources
- Provide support for larger projects managed by others
- Support to the business line staff in areas or reporting, customer/ business documentation, sales and service goals
- Act in the capacity as a backup receptionist
- Greet client and support for conference center activities
Education
High School Diploma - undefined
Humboldt Senior High
Saint Paul, MN06.2010
Certificate - Certified Nursing Assistant/ Home Health Aide
American Red Cross Association
Saint Paul, MN05.2010
Certificate - Upward Bound Trio
St. Olaf College
Northfield, MN05.2010
Skills
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
Timeline
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
04.2021 - 12.2021
Crew Manager
White Castle
04.2021 - Current
Teacher Aide
Tooterville Learning Center
01.2020 - 04.2021
Administrative Assistant
Aiilina EMS
11.2017 - 12.2019
High School Diploma - undefined
Humboldt Senior High
Certificate - Certified Nursing Assistant/ Home Health Aide
American Red Cross Association
Certificate - Upward Bound Trio
St. Olaf College