Sierra Acosta

Reference Person: Given upon request

• Assist servers with delivering food and beverages to tables
• Organized food orders from the kitchen while monitoring food quality and presentation and confirming each order is accurate and complete before serving it to the correct table
• Coordinating with kitchen staff and servers to maintain an efficient flow of service
• Greet customers as they arrive and seat them while providing menus and silverware
• Also, managing the waiting list during busy periods
• Processing customer cards and cash payments accurately while operating the POS system
• Clearing and cleaning tables after guests have finished their meals, resetting tables efficiently for incoming guests, and ensuring the dining areas are clean and well-maintained throughout the shift

Reference Person: Given upon request

• Engaged in inbound and outbound calls with customers looking to compare or receive insurance rates
• Daily tasks include completing follow-up calls, inquiring about customer's experience, and ensuring their satisfaction with our services
• Assist with getting customers transferred and successfully connected to the right agent while recording information about their experience

Reference Person: Jason Engelhard, Department Manager | (832) 279-4417

• Accounted for proper service regarding the quality of items the customer would receive, supplying first-rate customer service when a customer was in need
• My duties consisted of being conscious of my surroundings while performing a Personal Shop and multitasking while working to keep track of orders
• Maintained consistent organization of orders I shopped for

Reference Person: Adriana Etie, General Manager | (832) 340-1778

• Responsible for providing excellent customer service
• Setting a positive example while assisting with day-to-day operations and handling customer issues
• Delegated others to assigned workstations
• Opened and closed restaurant according to standards and guidelines