Sierra Ash
Guilford,ME
Summary
Senior Business Analyst with 8 years of experience in Lifesciences and Biotech/Pharma industry business operations, optimizing laboratory software systems solutions, and streamlining everyday workflows. Adept at leveraging business applications/processes to collaborate across multiple departments. Cultivates rapport with stakeholders to optimize project goals and output, delivering innovative improvement strategies.
Overview
8
8
years of professional experience
Work History
Remote Lab Systems Business Consultant
Contract –Biotech/Pharma Client
01.2023 - 10.2023
- Collaborated with CIO on goal to bridge the gap between IT and Lab Software systems by mapping and evaluating current systems and applications
- Analyzed current business and operational processes and recommended areas for lab systems improvement
- Reduced IT maintenance and licensing costs for clients by streamlining lab applications that perform overlapping functions
- Project lead on integration of validated systems; LIMS and ERP system to increase lab automation and support client goal of maintaining high GMP quality of standards
- Established and developed custom dashboards, workflows, and templates within LIMS and ELN systems
- Gathered client requirements and ensure requirements gathered met needs of stakeholders and end-users
- Ensure requirements gathered meets needs of stakeholders and end-users
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Oversaw key laboratory software projects to completion, including system training to stakeholders and end-users
- Worked with users to determine areas of technology in need of improved usability
- Managed onboarding and offboarding of employees
- Implemented corrective plans of action for network availability and latency
- Completed reports detailing network and systems performance and downtime issues
- Adopted cost-effective, useful solutions to implement into current systems and served as subject matter expert on proposed laboratory software purchases.
Remote Sr. Business Analyst (Lifesciences & Biotech/Pharma)
CGI – Consulting Solutions
07.2020 - 12.2022
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies
- Managed daily team stand-ups, using Scrum methods to keep track of daily project progress
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement
- Directed business analysts in executing and delivering various tactical and strategic plans
- Collaborated with stakeholders to define project objectives and criteria
- Conducted interviews with key business users to collect information on business processes and user requirements
- Provided technical support for troubleshooting LIMS/ELN system and resolving end-user issues
- Created dashboards to monitor and track key performance indicators
- Created data models to support decision-making processes
- Reduced IT maintenance and licensing costs for client by streamlining lab applications that perform overlapping functions
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Lab Systems Business Analyst
Zep/AFCO Contract – Lifesciences & Biotech
07.2019 - 05.2020
- Improved client business processes by overseeing ERP & LIMS integration project
- Collaborated with upper management to drive strategy and implement new quality management processes
- Assessed business requirements to create focused solutions for automating generation of CofA
- Enhanced ERP & LIMS interfaces to promote better functionality for end-users
- Investigated system issues and implemented resolutions to reduce downtime
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Improved efficiency and accuracy of QA/QC processes by streamlining workflow and improving communication with manufacturing team
- Provided client support on system operation and troubleshooting
- Resolved or escalated problem tickets to resolve user issues.
LIMS/ELN Business Analyst
Contract –Biotech/Ag Client
08.2018 - 07.2019
- Supported implementation of inventory management system software LIMS applications to enable centralized inventory management and increase lab automation
- Collaborated with stakeholders to define inventory management project objectives and criteria
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Analyzed data to identify root causes of problems and recommend corrective actions
- Provided technical support for troubleshooting analytics and reporting issues
- Generated standard and custom reports to provide insights into business performance
- Created dashboards to monitor and track key performance indicators.
R&D Project Manager & Coordinator
South Dakota State University Contract
07.2017 - 08.2018
- Coordinated protocol development, equipment preparation and materials purchasing for planned studies
- Prepared documents, reports and presentations detailing results and conclusions
- Oversaw research projects focused Molecular Research with teams of up to 10 members and budgets of $1M or more
- Excellent communication skills, both verbal and written
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
- Monitored project performance to identify areas of improvement and adjust accordingly
- Provided detailed project status updates to stakeholders and executive management.
Research Analyst & Lab Operations Coordinator
Indiana University Southeast
09.2015 - 07.2017
- Analyzed large volume of data to identify patterns, trends and correlations
- Prepared detailed reports summarizing research findings and recommendations for further action
- Stayed up to date with industry trends and developments to conduct relevant and valuable research
- Interpreted data and made recommendations from findings
- Implemented quality control protocols to enhance accuracy of data and research results
- Created visualizations to present research data and findings to stakeholders
- Kept projects on schedule by managing deadlines and adjusting workflows
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
- Tracked hours and expenses to keep research project on task and within budgetary parameters.
Education
Master of Science - Information Technology Management
UoPeople
2024
Bachelor of Science - Biology
Indiana University Southeast
01.2016
Skills
- PM Applications; Mondaycom, Jira
- LIMS/ELN Implementation & System Training
- JSON
- SQL Databases
- Data Analysis & Visualization
- System Optimization
- Process Improvement
- Requirements Management
- Stakeholder Relations
- End-user Training & Support
- Strategy Realignment
- Project Lifecycle Management
- Solution Implementation
- Industry Knowledge; GMP standards
- Cross-functional Collaboration
References
- Lennox Brown, CIO, New England Biolabs, lwbrown@neb.com, 603-203-6170
- Angelique Glancy, Office Manager, Zep/AFCO, Aglancy1017@gmail.com, 513-446-9216
Timeline
Remote Lab Systems Business Consultant
Contract –Biotech/Pharma Client
01.2023 - 10.2023
Remote Sr. Business Analyst (Lifesciences & Biotech/Pharma)
CGI – Consulting Solutions
07.2020 - 12.2022
Lab Systems Business Analyst
Zep/AFCO Contract – Lifesciences & Biotech
07.2019 - 05.2020
LIMS/ELN Business Analyst
Contract –Biotech/Ag Client
08.2018 - 07.2019
R&D Project Manager & Coordinator
South Dakota State University Contract
07.2017 - 08.2018
Research Analyst & Lab Operations Coordinator
Indiana University Southeast
09.2015 - 07.2017
Master of Science - Information Technology Management
UoPeople
Bachelor of Science - Biology
Indiana University Southeast
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