Sierra Askins
Summary
With 7+ years of experience in customer service, I am a dedicated and reliable professional with a professional and courteous demeanor. Eager to excel in a Service Center Coordinator role within a dynamic environment, leveraging my past work experiences to effectively manage service requests, optimize workflow processes, and ensure the highest levels of member satisfaction. Committed to driving operational efficiency and fostering positive relationships with members and team members alike, while upholding unwavering standards of service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Member Service Representative
Ent Credit Union
Commerce City, CO
01.2023 - Current
- Manage service center control manual tasks monthly and update to new procedures accordingly.
- Attend leadership courses to deepen the knowledge of leadership skills.
- Manage customer conflicts and challenging situations by staying calm and accessing the situation to develop strategic solutions.
- Continuously improve product knowledge to provide optimal service to members and be an additional resources to colleagues.
- Review and analyze expense reports for accuracy, discrepancies, and compliance with company policy.
- Attended New Hire Buddy program to help incoming Member Service Representatives
Member Service Representative
Ent Credit Union
Commerce City, CO
01.2022 - 01.2023
- Enhanced member relationships by providing excellent service during each interaction.
- Assisted with the opening of new accounts and processed account maintenance requests by doing account inquiries, processing transactions, and resolving issues.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Adhered to all credit union policies, procedures, regulations, and laws.
- Attended Lending Consultant and Loan Closer training.
Beauty Advisor
Sally Beauty
Brighton, CO
03.2021 - 01.2022
- Supervised daily operations to ensure a clean and welcoming environment for customers while providing personalized product recommendations based on their specific needs.
- Provided guidance to team members, ensuring adherence to operational standards and fostering a culture of exceptional customer experience.
- Assisted in opening and closing procedures, including register reconciliation and end-of-shift balancing.
Shift Supervisor
Wendy's
Thornton, CO
09.2020 - 03.2021
- Provided on-the-job training to new staff members, ensuring they were equipped with the skills and the knowledge to perform their job duties.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Proactively resolved customer complaints and concerns in a professional and timely manner.
- Adapted quickly to changing demand and responsibilities, demonstrating flexibility and reliability in a fast-paced environment.
Crew Member
Wendy's
Thornton, CO
06.2017 - 09.2020
- Provided excellent customer service to maintain a positive atmosphere for guests by performing cashier duties such as taking orders, collecting payments, and providing change.
- Assisted kitchen staff with various tasks when needed, adhered to food preparation, and assembled orders while maintaining health department regulations
- Educated customers on menu items, product ingredients and nutritional values.
Education
Associate of Arts -
Community College of Denver
Denver, CO12-2021
Skills
- Product and Service Knowledge
- Problem Solving Skills
- Prioritize Tasks
- Issue Resolution
- Time Management
- Initiative
- Observation
Certification
- Loan Closer
- Lending Consultant
Timeline
Senior Member Service Representative
Ent Credit Union
01.2023 - Current
Member Service Representative
Ent Credit Union
01.2022 - 01.2023
Beauty Advisor
Sally Beauty
03.2021 - 01.2022
Shift Supervisor
Wendy's
09.2020 - 03.2021
Crew Member
Wendy's
06.2017 - 09.2020
Associate of Arts -
Community College of Denver
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