Sierra Bailey
Denver,CO
Summary
Customer service professional with experience in reception and client-facing environments, supporting high-volume operations. Skilled in welcoming guests, managing reservations and waitlists, handling transactions accurately, and coordinating across teams. Demonstrates leadership and training experience, with strong attention to detail, professionalism, and reliability.
Overview
1
1
Language
5
5
years of professional experience
Work History
Receptionist
F1 Arcade
Denver, Colorado
07.2026 - Current
- Greet and assist guests in a professional, friendly manner to create positive first impression.
- Communicate clearly with guests and team members to answer questions, manage requests, and support scheduling needs.
- Handle reservations and waitlists while supporting guest flow and schedule coordination.
- Support team members and daily operations to provide smooth guest experience.
- Manage multiple tasks during busy periods while maintaining attention to detail.
- Help with events for 60+ guests while keeping service organized and efficient.
- Keep reception and guest areas clean, organized, and professional.
- Learn and adapt to new systems and procedures to support daily operations.
Host/Expo Runner
Atomic Cowboy
Centennial, Colorado
01.2026 - 09.2026
- Greeted guests and assigned seating while keeping reservations and waitlists organized in busy service periods.
- Relayed updates between front-of-house and kitchen teams to support accurate, timely orders.
- Resolved guest questions, requests, and concerns with professional, patient service.
- Balanced table management and guest support across multiple priorities in fast-paced setting.
- Maintained organized, professional guest-facing spaces to support positive service standards.
- Smooth table flow and strong guest support while managing multiple priorities.
- Reliable team support during high-volume periods that helped maintain efficient service.
Certified Trainer
Chick-fil-A
Kirkland, WA
06.2023 - 12.2025
- Trained new employees on company standards, customer service, POS systems, and operational procedures.
- Cross-trained employees across multiple positions to support operational flexibility.
- Communicated expectations clearly and gave ongoing support and feedback to team members.
- Helped coordinate daily operations for team of 10–15 employees.
- Built positive customer relationships and handled questions and requests professionally.
- Maintained accuracy and strong attention to detail while processing transactions and completing daily responsibilities.
- Learned and adapted quickly to different systems, procedures, and responsibilities.
Server
Giant Pizza
Hollywood, FL
06.2021 - 02.2023
- Greeted customers and provided attentive support.
- Directed seating and helped manage guest requests in busy shifts.
- Answered customer questions and handled requests professionally.
- Processed cash and card payments accurately through POS systems.
- Trained new hires on company procedures, POS systems, and service standards.
- Adapted quickly to new duties and operational routines.
- Kept customer areas organized, clean, and professional.
Education
High School Diploma -
Washington Digital Academy
Seattle, WA06-2024
Skills
- Phone and in-person customer service
- Client interaction
- Issue resolution
- First impression management
- Multitasking and prioritization
- Attention to detail
- Scheduling coordination
- Record keeping and data entry
- Data entry and record keeping
- Maintaining organized workspaces
- Document organization and filing
- POS systems
- Digital scheduling systems
- Basic computer literacy
- Quick software adaptation
- Microsoft Office familiarity
- Effective communication
- Team collaboration
- Staff training support
- Professionalism and reliability
- Adaptability and learning
- High-volume efficiency
- Adaptability and learning
- High-volume efficiency
Languages
English
Native/ Bilingual
Timeline
Receptionist
F1 Arcade
07.2026 - Current
Host/Expo Runner
Atomic Cowboy
01.2026 - 09.2026
Certified Trainer
Chick-fil-A
06.2023 - 12.2025
Server
Giant Pizza
06.2021 - 02.2023
High School Diploma -
Washington Digital Academy