Sierra Bivins
Nampa,ID
Summary
Compliance professional with extensive experience in regulatory adherence and risk assessment. Adept at fostering collaborative environments and driving compliance initiatives. Known for flexibility and reliability in dynamic settings, leveraging analytical skills and attention to detail.
Overview
12
12
years of professional experience
Work History
Compliance Analyst
Teleperformance USA
Boise, ID
09.2025 - 12.2025
- Develop internal documentation such as policies, procedures, and Business Rule Documentation
- Facilitated communication between management and regulatory bodies during compliance assessments.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Prepared documentation and records for upcoming audits and inspections.
- Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
- Supported and trained customers on compliance-related issues.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Manage the collection and submission of regulatory required reports and information requests
- Work directly with regulatory contract monitors to address inquiries
- Monitor areas of risk and escalate concerns to leadership and compliance department
- Coordinate and monitor activities across regulatory lines of business
- Identify and develop specialized training needs specific to regulatory lines of business
Quality Assurance Analyst
Teleperformance
01.2023 - 09.2025
- Oversaw strategies to monitor and address misinformation on social media, adapting to rapidly evolving trends.
- Maintained and applied knowledge of business rules and regulations relevant to the industry and organization
- Developed internal documentation including policies, procedures, and Business Rule Documentation
- Managed the collection and submission of regulatory required reports and information requests
- Worked directly with regulatory contract monitors to address inquiries
- Monitored areas of risk and escalated concerns to leadership and compliance department
- Coordinated, directed, and monitored activities across regulatory lines of business
- Reviewed and monitored sensitive/emotionally challenging content daily to ensure adherence to guidelines
- Collaborated with management leaders to provide guidance and updates on adherence to guidelines
- Assisted trainers during onboarding by providing learning documents and mentoring support
- Trained and mentored junior analysts on best practices in quality assurance processes.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
Social Media Content Moderator
Teleperformance USA
Boise, ID
08.2022 - 01.2023
- Reviewed and moderated user-generated content to ensure alignment with community guidelines
- Moderated traumatic, sensitive, and potentially offensive content with resilience
- Removed inappropriate content to maintain a positive online environment
- Provided feedback to users and escalated issues when necessary
- Monitored trends and reported on content moderation metrics
- Flagged potential issues to maintain a safe online environment
- Promoted after 4 months to become a quality assurance analyst (QA) after demonstrating exceptional performance and a keen eye for detail in content moderation.
- Mentored team members by providing support in answering questions, conducting 1 on 1 training sessions on community guidelines, and assisting with other managerial needs.
- Consistently averaged over 95% accuracy monthly with our QA team maintaining high standards of content moderation.
Childcare Provider
Self Employed
Nampa, ID
08.2018 - 11.2022
- Cared for children aged 2-6 with nurturing support while fostering a safe and engaging environment for growth and learning.
- Enhanced children's creativity and imagination by introducing various art and craft activities tailored to different age groups.
- Communicated with parents for children's needs while addressing concerns and providing regular updates on their progress.
Finishing Cleaning Specialist
A Woman's Touch
Nampa, ID
07.2021 - 01.2022
- Executed comprehensive cleaning processes to elevate the presentation of homes for viewings and sales.
- Performed tasks like polishing fixtures and removing construction residue to ensure homes were shown to their fullest potential.
- Enhanced coordination with project managers to optimize workflow and improve the efficiency of the cleaning schedule.
Front Desk Receptionist
Alaska Septic Specialist Services
Wasilla, AK
03.2014 - 08.2017
- Managed front desk operations and customer interactions effectively by providing timely support and ensuring a welcoming environment for all clients.
- Supported phone and administrative tasks daily, ensuring efficient communication and documentation processes to enhance overall office productivity.
Education
High School Diploma -
Burchell High School
Wasilla05-2015
Skills
- QuickBooks certification
- Time Management
- Mentoring
- Quality Control,
- Customer Service, Communication skills, Administrative Support
- Organizational planning and instruction
- Reporting skills
- Internal auditing
Timeline
Compliance Analyst
Teleperformance USA
09.2025 - 12.2025
Quality Assurance Analyst
Teleperformance
01.2023 - 09.2025
Social Media Content Moderator
Teleperformance USA
08.2022 - 01.2023
Finishing Cleaning Specialist
A Woman's Touch
07.2021 - 01.2022
Childcare Provider
Self Employed
08.2018 - 11.2022
Front Desk Receptionist
Alaska Septic Specialist Services
03.2014 - 08.2017
High School Diploma -
Burchell High School