SIERRA BRONNER
Middleburg,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Sr
OPTUMRX
10.2022 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Transportation Manager
KIPP Jacksonville Schools
07.2016 - 09.2022
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with other departments, aligning goals to improve overall company performance.
Receptionist
Extreme Tax Service
01.2015 - 05.2017
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Associate of Science - Nursing
Florida State College of Jacksonville
Jacksonville, FLNo Degree - Medical Assistant
Sanford Brown Institute
Jacksonville04-2007
High School Diploma -
William M. Raines High School
Jacksonville, FL05-2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
Accomplishments
- 26/22, 10:38 AM
- Page 2 of 58/26/22, 10:38 AM
- Page 4 of 5
Timeline
Customer Service Representative Sr
OPTUMRX
10.2022 - Current
Assistant Transportation Manager
KIPP Jacksonville Schools
07.2016 - 09.2022
Receptionist
Extreme Tax Service
01.2015 - 05.2017
Associate of Science - Nursing
Florida State College of Jacksonville
No Degree - Medical Assistant
Sanford Brown Institute
High School Diploma -
William M. Raines High School
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