IIESHAY S. BLALOCK

• Working from home
• Answering incoming calls from brokers and employers
• Enrolling and terminating employees from health and dental plans
• Emailing temporary medical cards
• Answering billing/premium questions and assisting with payments
• Assisting brokers and employers with navigation of UHC employer portals
• Granting access to UHC employer portals and password resets
• Educating employers and brokers on UHC policies and procedures
• Meeting and maintaining monthly metrics

• Working from home
• Answering incoming calls from the residents of Kentucky concerning Medicaid, MCOs, Medicare and QHPs
• Completing applications for medical/dental insurance
• Enrolling Kentucky residents into health plans
• Assisting callers with finding providers, facilities and prescription drug
• Assist members and providers with questions regarding claim status, billing issues, and explanation of benefits (EOB)
• Updating callers information and running eligibility of health benefits
• Providing community based resources
• Directing and transferring caller to appropriate department
• Maintaining one call resolution metric

• Working from home
• Answering incoming calls from residents of Massachusetts pertaining to Medicaid, Medicare and QHPs
• Assisting members by completing applications for medical/dental insurance
• Enrolling members in medical/dental plans
• Assisting members with finding providers, facilities and prescriptions
• Updating members’ information and run eligibility
• Giving members status updates and premiums due dates
• Answering and reviewing medical claims
• Meeting and maintaining metrics

• Working from home
• Answering customer account and billing questions
• Issuing refunds
• Resolving username and password issues
• Assisting customer with purchasing and canceling subscriptions
• Resolving technology issues through troubleshooting
• Diagnosing and resolving internet connectivity issue
• Scheduling repairs
• Performing quality reviews by listening to inbound calls
• Evaluating agents call flow, procedures and customer skills by established quality standards/metrics
• Providing constructive feedback to agents regarding calls
• Monthly one on one coaching with agents
• Participating in learning and development training

• Working from home
• Answering incoming calls from customers
• Recommending products to meet customers’ needs
• Processing orders and payments
• Minor trouble shooting of customers’ cell phones and passwords
• Transferring calls to appropriate department
• Attending daily team meetings

Responsibilities included

Conducting initial client interviews

Maintaiing and organizing case files,

Tracking deadlines and court dates to ensure timely filing and submissions

Coordinating with insurance companies, medical providers, and other parties involved in the case

Preparing medical summaries and documentation to present evidence of injuries

Assisting in the preparation of settlement agreements, release forms, and other legal contracts.

Assisting in negotiating settlements with insurance companies and opposing counsel.

Preparing settlement packages and assist in presenting settlement offers to clients.

• Drafting legal documents routinely needed for specified legal action
• Interviewing initial interviews with prospective clients and witnesses for trial
• Legal research and writing
• Document retrieval and filing in court
• Assist attorneys per diem basis

• Assisting Attorneys and staff in USPTO filings through document production
• Duplicating legal documents
• Transmission of facsimiles
• Scanning documents
• Transferring files to Compact Discs
• Binding documents
• Distributing in-house mail
• Providing coverage for receptionist
• Records management (CPI)
• Creating barcodes for new case folders
• Retrieving and distributing case files
• Processing file requests

• Child support case intake
• Answering inbound calls and correspondence from custodial and non-custodial parents pertaining to their child support case
• Maintaining a log of delinquent non-custodial parents to be scheduled for contempt hearings
• Initiating requests for enforcement
• Preparing/reviewing case updates and ad-hoc reports
• Verifying employment

• Liaison between attorney and clients
• Scheduling and conducting initial interviews with prospective clients
• Researching law using WESTLAW
• Analyzing and preparing case documents
• Drafting legal briefs, pleadings motions, summaries, affidavits, discovery agreements, deeds, appeals, wills
• Answering interrogatives
• Assisting attorney with daily activities