Sierra Brown
Dallas,TX
Summary
Detail-oriented, systems-driven operations and program support professional with expertise in social work, wellness coaching, and administrative operations. Known for diligence, strong follow-through, and creating structure where things feel scattered. Skilled in documentation, CRM and case management systems, workflow execution, and effective communication. Seeking a remote, contract role providing steady, organized operational support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CRM & Operations Support Coordinator (Contract)
K+L Daily Law
Houston, TX
01.2025 - Current
- Managed high-volume case and client data across CRM and internal tracking systems, ensuring accuracy and timely updates
- Established and executed CRM-based workflows to support case management, deadlines, and client communication
- Maintained detailed records and task histories to support attorney review, filings, and follow-up actions
- Maintained continuity of client communication by tracking case status and coordinating corrective actions
- Drafted, reviewed, and filed legal documents, including motions and proposed orders, approved by Texas courts
- Organized digital case files and supporting documentation for efficient retrieval and internal compliance
Founder + Wellness Coach (Part-time)
Root'd Wellness Co.
Dallas, TX
01.2016 - Current
- Founded, built, and independently operated a digital wellness business for Black women of faith, overseeing all strategy, marketing, sales, operations, and service delivery for 10+ years
- Designed and facilitated online 1:1 and group coaching programs, translating trauma-informed, capacity-aware frameworks into structured digital experiences
- Led client acquisition and revenue generation through content marketing, sales calls, onboarding, scheduling, and retention using self-built systems and workflows
- Oversaw end-to-end business operations, managing financial planning, budgeting, client communications, program delivery, and implementing continuous process improvement
- Created and published 50+ podcast episodes, long-form written content, and 3,000+ social media posts to enhance engagement, educate audience, and support business growth
Juvenile Court Counselor
Department of Juvenile Justice
Charlotte, NC
01.2014 - 01.2017
- Coordinated individualized treatment and supervision plans for court-involved youth, ensuring access to appropriate clinical treatment, community-based supports, and court-mandated interventions
- Managed a high-risk caseload of 30+ youth, primarily violent felony offenders, monitoring compliance, progress, and public safety considerations
- Led multidisciplinary team meetings involving courts, schools, families, and treatment providers to drive comprehensive care planning and accountability
- Performed risk assessments and crisis interventions, guiding diversion level changes and appropriate residential placements.
- Managed case documentation and compliance records, ensuring accuracy of court reports, progress updates, and monitoring of inter-agency outcomes.
Adult Case Manager
Summers & Monroe County Community Corrections
Hinton, WV
01.2010 - 01.2012
- Coordinated treatment plans, housing placements, referrals, and court-mandated services for adults in community supervision.
- Maintained detailed case records and performed risk assessments to guide interventions.
- Provided crisis intervention to resolve immediate client issues.
- Acted as liaison among courts, service providers, and clients to support compliance and successful reintegration.
Education
Bachelor of Arts - Sociology
Concord University
Athens12-2011
Skills
- CRM and case management systems
- Compliance-aware documentation
- Administrative support
- Workflow design
- Task and data management
- Professional writing and documentation
- Client communication and relationship management
Certification
Precision Nutrition Level 1 Sleep, Stress Management, & Recovery Coaching Certification
References
References available upon request.
Timeline
CRM & Operations Support Coordinator (Contract)
K+L Daily Law
01.2025 - Current
Founder + Wellness Coach (Part-time)
Root'd Wellness Co.
01.2016 - Current
Juvenile Court Counselor
Department of Juvenile Justice
01.2014 - 01.2017
Adult Case Manager
Summers & Monroe County Community Corrections
01.2010 - 01.2012
Bachelor of Arts - Sociology
Concord University