Sierra Cavitt
Dallas,TX
Summary
Customer service professional with 6 years of experience in front-end operations, aiming to contribute my skills in customer interaction, transaction handling, and team collaboration to a dynamic team.
Overview
6
6
years of professional experience
Work History
Customer Service Receptionist
Bent Tree Country Club
Dallas, TX
08.2023 - 03.2025
- Updated databases with new and modified customer data.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
Customer Service Representative
RBS Holding LLC
Plano, TX
02.2022 - 07.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front End Customer Service
Sam’s Club
03.2021 - 02.2022
- Provide customer support, process transactions, and assist with returns and exchanges
- Manage cash register, balance drawers, and ensure smooth front-end operations
- Train new staff in customer service and register procedures
Front End Associate
Walmart
06.2019 - 03.2021
- Assisted customers with purchases, inquiries, and checkout
- Managed cash register and ensured accurate transactions
- Maintained front-end organization and addressed customer concerns
Education
Rockwall Heath High School
Rockwall, TXSkills
- Answering phone calls
- Directing inquiries
- POS system proficiency
- Strong communication skills
- Problem-solving skills
- Time management
- Record keeping
Timeline
Customer Service Receptionist
Bent Tree Country Club
08.2023 - 03.2025
Customer Service Representative
RBS Holding LLC
02.2022 - 07.2023
Front End Customer Service
Sam’s Club
03.2021 - 02.2022
Front End Associate
Walmart
06.2019 - 03.2021
Rockwall Heath High School
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