Sarah McLoud
Vacaville,CA
Summary
Experienced professional with many years of face-to-face customer service experience, including over eight years in the fast-paced restaurant field. Positive individual providing pleasant customer interactions and willing to assist coworkers. Proficient in computer skills and typing, with a readiness to learn and adapt to new tasks. United States Coast Guard wife for over 25 years and mother of three for 22 years. I am also experienced in adapting to frequent relocations.
Overview
24
24
years of professional experience
Work History
Packing and Shipping Customer Service Specialist
Pak Mail
11.2021 - Current
- Packing, mailing, and shipping with multiple carriers
- Helping customers with downloading, printing, copying and faxing documents
- Retail sales, answering phone calls, responding to emails and giving estimates
Closed Captioning Transcriptionist
Automatic Sync Technologies I
09.2014 - 07.2016
- Welcomed customers and managed calls, ensuring seamless communication
- Compiled inventory reports, tracking product flow accurately
- Enhanced customer satisfaction through effective communication skills
- Managed front office operations, ensuring efficient customer service and accurate inventory tracking for seamless business operations
- Developed exceptional dictation skills listening to audio recordings and transcribing the files to Word documents
- Extremely efficient typist
- Submitted accurate documents to employer daily
Front Office Receptionist
North Coast Mercantile Co.
08.2001 - 09.2002
- Greeted and received all incoming customers
- Answered all incoming phone calls for business
- Completed inventory reports for all incoming and outgoing products
Education
High School Diploma -
Eureka High School
Eureka, CA06.1994
Skills
- Customer Service
- Packing
- Shipping
- Retail Sales
- Transcription
- Typing
- Adaptability
- Multitasking
- Communication
- Time Management
- Answering Phone calls
Hobbies and Interests
- Taking yoga classes at local gym
- Spending family time on camping trips
- Watching movies
- Exploring different areas
Timeline
Packing and Shipping Customer Service Specialist
Pak Mail
11.2021 - Current
Closed Captioning Transcriptionist
Automatic Sync Technologies I
09.2014 - 07.2016
Front Office Receptionist
North Coast Mercantile Co.
08.2001 - 09.2002
High School Diploma -
Eureka High School