Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Cervantez

Rialto,CA

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Cast Member

Disneyland Resort
08.2013 - 11.2018

Scanned documents and entered data into Disney's main server. Assisted with security protocols. Reviewed electrical mechanisms for attractions. Kept time sheets and ran virus scans for system. Updated scanners and ipads on property. Worked with system updates and different types of servers.

IT Technician

Mary Kay
05.2009 - 10.2015
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Kennel Attendant

Sunshine Animal Hospital
03.2007 - 07.2007
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

Education

Master of Science - Computer And Information Sciences

Virginia Tech
Blacksburg, VA
06.2023

Bachelor of Arts - Communications

Crafton Hills College
Yucaipa, CA
06.2009

Skills

  • Time Management
  • Following Directions
  • Customer Care
  • Sell Tickets
  • Stress Management Assistance
  • Management of Repair Parts
  • Coordinate Schedules
  • Customer Experience

Timeline

Cast Member

Disneyland Resort
08.2013 - 11.2018

IT Technician

Mary Kay
05.2009 - 10.2015

Kennel Attendant

Sunshine Animal Hospital
03.2007 - 07.2007

Master of Science - Computer And Information Sciences

Virginia Tech

Bachelor of Arts - Communications

Crafton Hills College
Sierra Cervantez