SIERRA CLARK
Houston,TX
Summary
Experienced consultant specializing in SaaS business operations, compliance requirements, and standard procedures. Strategic leader and creative problem-solver with valued related experience. Results-oriented approach to dynamic organization within different industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Professional Services
HCSS
Sugar Land, TX
01.2022 - Current
- Led requirements gathering and functional design of CRM and PMIS solutions, including testing and training, to improve client engagement and project tracking, which resulted in a 35% reduction in TTV.
- Provided advisory services to boost revenue by managing $200k+ sales engagements, creating ROI statements to showcase product value, and developing new programs like workshops to enhance business results and client value.
- Delivered first-class consulting services in an enterprise SaaS environment by analyzing current software usage, creating tailored improvement plans, and overseeing complex implementations to ensure successful deployments and enhanced client satisfaction.
- Utilized deep product knowledge to support clients by understanding their interaction with products, assessing their impact on job performance, and providing insights for ongoing maintenance and strategic growth.
Operations Manager
HILLSTONE RESTAURANT GROUP
Houston, TX
10.2018 - 01.2022
- Managed company operations with responsibility for $850K+ in monthly revenue ($10M+ annualized), by overseeing financial management activities, including budget management, accounting and payroll
- Optimized vendor management, reduced loss, and improved customer satisfaction through conducting audits and providing regular reporting for executive decision making
- Devised and implemented an innovative takeout strategy as part of a Covid19 response committee, which drove district sales up by more than three times in one quarter.
Project Manager - Reimage
CHILI'S GRILL AND BAR
Houston, TX
09.2016 - 10.2018
- Handled complex stakeholder relationships, managing expectations and communications with project teams, city officials, and other stakeholders to ensure smooth project execution and compliance with regulatory requirements.
- Managed AFE request processes for brand reimage projects, including creating, routing, tracking, and processing, ensuring accuracy and adherence to SOWs with exceptional attention to detail.
- Developed and implemented comprehensive tracking systems using tools like Smartsheets, followed up with key players, and identified potential risks or roadblocks, ensuring projects remained on course and addressing risks proactively.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Houston Baptist University
Houston, TX04-2014
Skills
- Requirements Gathering
- Continuous Improvement
- Client Relationships
- Problem-Solving
- Process Improvement
- Organizational Development
Certification
- PMP
- Workday Basics
- Workday Beyond Basics
Timeline
Manager of Professional Services
HCSS
01.2022 - Current
Operations Manager
HILLSTONE RESTAURANT GROUP
10.2018 - 01.2022
Project Manager - Reimage
CHILI'S GRILL AND BAR
09.2016 - 10.2018
Bachelor of Science - Biochemistry And Molecular Biology
Houston Baptist University
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