Maria Woodford
Baltimore,United States
Summary
Maria Woodford is an experienced Solutions Consultant/Project Manager with a demonstrated history of working in the Information Technology and Services industry with Smartsheet, Microsoft Excel, PowerPoint, Microsoft SQL Server, Integration Testing, User Acceptance Testing, Project Management, and Software as a Service (SaaS) skills. Maria is an Information Technology professional with a Bachelor of Arts (B.A.) focused in Criminology and Criminal Justice from University of Maryland College Park.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Professional Services Consultant
GRC Software Company
Baltimore, MD
06.2025 - Current
- Lead the design and configuration of GRC software, including creating custom apps, layouts, formulas, and workflow automation
- Collaborate with clients to gather requirements, analyze needs, and map business processes to GRC software's functionality
- Support all phases of implementation, including project planning, tracking, and ensuring project deliverables meet client needs
- Provide expert guidance on best practices for using GRC software to optimize GRC processes and train users on system functionality
- Set up security access, dashboards, reports
Product Specialist
CFM Partners
Washington, D.C.
08.2023 - 01.2024
- Developed expertise in proprietary platform, its features, and benefits
- Acted as primary contact for clients
- Coordinated the implementation of standard and client-specific configurations
- Stayed current on product releases
- Identified, communicated, and resolved client-specific issues
- Assisted the Sales team with marketing materials, proposals, PowerPoint decks, etc.
- Participated in system testing and product releases, as needed
Solutions Consultant
Revegy
Atlanta, GA
04.2022 - 12.2022
- Defined customers functional requirements by conducting design and consulting sessions on company solutions and facilitated technical discussions throughout project delivery
- Designed, created, and delivered all required documentation related to project phases (i.e., Design sessions, User Acceptance Testing, Training, etc.)
- Resolved technical issues by confirming the validity of the problem and seeking known solutions
- Learned the detailed setup of company solutions and provided configuration and implementation support
Implementation Consultant
Arena Analytics
Baltimore, MD
05.2021 - 04.2022
- Documented specialized data and requirements to address business demands
- Suggested solutions to developing problems during project so that correct modifications could be made
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress
- Configured implementation parameters based on customer requests and personal inspection of clients' limitations
- Scheduled and hosted Zoom meetings with clients, third party vendors, and internal departments
- Coordinated and lead planning sessions for project development
- Assessed project scope to confirm details and understand customer expectations in advance
- Measured project performance and managed client expectations
- Documented project activities and delegated tasks
Project Manager
EJournalPress
Rockville, MD
07.2019 - 05.2021
- Prepared functional specification documents/user stories mapping business requirements to technical requirements
- Worked closely with existing clients to facilitate software configuration changes and troubleshoot user issues
- Worked closely with developers to resolve and debug software issues
- Participated in projects by completing and updating project documentation, managing project scope, determining daily priorities, and ensuring efficient and on-time delivery of project tasks and milestones
- Assisted in conducting Quality Assurance (QA) and User Acceptance Testing (UAT)
- Wrote and executed SQL queries in Microsoft SQL Server Management Studio to extract data
- Wrote Linux commands to run scripts
- Replicated reported user issues in the staging environment
- Edited XML files
- Edited HTML code
Software Support Consultant
CPA Global
Alexandria, VA
07.2018 - 07.2019
- Analyzed and resolved reported software issues
- Effectively utilized tools including Salesforce, FoundationIP, Jira, and Sharepoint
- Submitted Defects, Enhancement Requests, and User stories in Jira
- Replicated user issues in staging environments
- Provided users with assistance generating system Reports
- Created custom rules to be sent to client for use
Client Services Executive
Optimal Networks Inc.
Rockville, MD
12.2017 - 07.2018
- Developed and fostered relationships with clients to strengthen customer service
- Assisted clients with on boarding, account management, and resolving issues
- In charge of overseeing scheduling, service requests and project coordination
- Reviewed billing and suggested modifications to ensure accuracy
- Attended Quarterly Business Reviews
- Scheduled and hosted Zoom meetings with clients
- Responsible for ensuring quality and timeliness of product delivery, development and maintenance of client's IT infrastructure
Education
Bachelor of Arts - Criminology and Criminal Justice
University of Maryland
College ParkSkills
- Implementation
- SDLC
- Technical Analysis
- Project Management
- Client Training
- Relational Databases
- Microsoft Office
- Smartsheet
- User Requirements
- Requirements Gathering
- Salesforce
- Jira
- APIs
- SQL
- Agile
- Slack
- Data Mapping
- Presentations
- Product Development
- Data Analysis
- Communication
Timeline
Professional Services Consultant
GRC Software Company
06.2025 - Current
Product Specialist
CFM Partners
08.2023 - 01.2024
Solutions Consultant
Revegy
04.2022 - 12.2022
Implementation Consultant
Arena Analytics
05.2021 - 04.2022
Project Manager
EJournalPress
07.2019 - 05.2021
Software Support Consultant
CPA Global
07.2018 - 07.2019
Client Services Executive
Optimal Networks Inc.
12.2017 - 07.2018
Bachelor of Arts - Criminology and Criminal Justice
University of Maryland
Certification
Certified Onspring Administrator - Level 2
Professional Training
CAPM Certification Training - 23 Contact Hours Online CAPM Training