Sierra Cowen
Hopedale,MA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk / Central Supply
Countryside Health Care of Milford
05.2022 - Current
- Responsible for maintaining copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers
- Completing provider initial and re-credentialing applications, compiling and maintaining current and accurate data for all providers, maintaining accurate inventory record, and ensuring records are properly completed, coded, signed, indexed, etc.
- Process medical records requests from outside providers according to facility, state, and federal law.
- Maintains patient confidence by keeping patient records information confidential.
- Ensures HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collects and fills supply requisitions and delivers to the unit/floor
- Maintains an organized and neat storage area
- Maintains nursing supplies inventory
Medical Unit Secretary
Marlborough Hills Rehabilitation & Health Care Center
01.2021 - 05.2022
- Answered unit telephone, transfer calls, transcribe physician orders, assist physicians and nurses, chart preparation, order entry, paging between physicians, processing charges for procedures and tests, making appointments for patient services, filing and faxing patient medical records, and maintaining HIPAA regulations
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Enhanced office productivity by handling high volume of callers per day.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Medical Office Assistant
Dr. Linda Ameri Dermatology
07.2018 - 01.2021
- Overseeing and ordering office and medical supplies inventory, transmitting lab orders, entering data into EHR system, performing clerical duties, processing prior authorization forms for prescriptions, confirming patient information, collecting co-payments, and obtaining patient referrals
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Education
Certificate in Medical Administrative Assistant -
Tri County Regional Vocational Technical High School Medical Administrative Assistant Adult Program
01.2004
High School Diploma -
Hopedale Jr Sr High School
Hopedale, MA01.2001
Skills
- Proficient with Microsoft Office Products such as MS Word, Excel, Outlook and PowerPoint
- Ability to handle multiple incoming calls in a professional manner, able to type 60wpm accurately
- Possess an excellent customer service mindset, with a friendly/professional in-person and telephone demeanor
- Professional, Energetic, Organized
- Database Management
Timeline
Medical Records Clerk / Central Supply
Countryside Health Care of Milford
05.2022 - Current
Medical Unit Secretary
Marlborough Hills Rehabilitation & Health Care Center
01.2021 - 05.2022
Medical Office Assistant
Dr. Linda Ameri Dermatology
07.2018 - 01.2021
High School Diploma -
Hopedale Jr Sr High School
Certificate in Medical Administrative Assistant -
Tri County Regional Vocational Technical High School Medical Administrative Assistant Adult Program
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