Sierra-Danae Wheeler
Maybrook,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Brand Manager
MAC Cosmetics/ Ulta
Middletown, NY
09.2024 - 02.2025
- Executed professional makeup services for diverse clientele.
- Achieved high performance metrics in cosmetic sales.
- Demonstrated expertise in diverse products.
- Maintained high satisfaction ratings by addressing concerns effectively.
Debt Collection Specialist
Collection Bureau of the Hudson Valley
Newburgh, NY
03.2024 - 09.2024
- Executed high-volume customer service operations efficiently.
- Ensured compliance with policies and regulations.
- Facilitated resolutions for overdue accounts.
- Delivered exceptional support to resolve customer inquiries promptly.
Spa Coordinator / Esthetician
C'est La Vie Spa and Salon
Middletown, NY
08.2022 - 03.2024
- Delivered personalized makeup solutions tailored to individual needs.
- Developed comprehensive understanding of all spa offerings.
- Handled phone inquiries, scheduled appointments and welcomed guests.
- Cultivated guest relationships to drive satisfaction and loyalty.
- Responded to inquiries and managed customer concerns.
Assistant Center Manager
European Wax Center
Newburgh, NY
01.2021 - 05.2022
- Assisted lower-level employees by managing challenging customers and clients.
- Identified individual strengths and developed a mentoring program to address weaknesses.
- Contributed to the recruiting process for new team members.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Customer Service Representative/Call Center
Anthem Blue Cross BlueShield
Middletown, NY
01.2019 - 01.2021
- Actively addressed customer concerns.
- Handled customer calls swiftly to minimize hold times.
- Performed efficient and accurate data entry tasks.
- Skilled in analyzing and explaining insurance benefits.
Assistant General Manager
TravelCenters of America
Montgomery, NY
07.2016 - 12.2018
- Communicated intricate concerns to upper management effectively.
- Implemented corrective measures to ensure optimal stock quantities and maximize profitability.
- Delegated work to staff, setting priorities and goals.
- Documented vehicle repair services, including labor times and parts used for each job.
Front Desk Administrative Assistant
Compass North Asset Recovery
Bloomingburg, NY
01.2013 - 05.2016
- Established strong customer relationships by delivering prompt responses to inquiries.
- Implemented efficient filing system to enhance document organization.
- Managed phone correspondence and handled incoming mail.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
Education
NYS Licensed Esthetician - Esthetics / Makeup
Capri Cosmetology Learning Center
Newburgh, NY08.2022
Diploma - Regents
Valley Central High School
Montgomery, NY06-2010
Skills
- Inventory management
- Employee training
- Customer engagement
- Office administration
- Data entry
- Reception management
Certification
- Licensed Esthetician 08/01/22 - Present
- MUD Certified Makeup Artist 06/01/22 - Present
Timeline
Brand Manager
MAC Cosmetics/ Ulta
09.2024 - 02.2025
Debt Collection Specialist
Collection Bureau of the Hudson Valley
03.2024 - 09.2024
Spa Coordinator / Esthetician
C'est La Vie Spa and Salon
08.2022 - 03.2024
Assistant Center Manager
European Wax Center
01.2021 - 05.2022
Customer Service Representative/Call Center
Anthem Blue Cross BlueShield
01.2019 - 01.2021
Assistant General Manager
TravelCenters of America
07.2016 - 12.2018
Front Desk Administrative Assistant
Compass North Asset Recovery
01.2013 - 05.2016
NYS Licensed Esthetician - Esthetics / Makeup
Capri Cosmetology Learning Center
Diploma - Regents
Valley Central High School
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