Summary
Overview
Work History
Education
Skills
Community Service Outreach
Leadership
Timeline
Generic

Sierra Dawn Snyder

Summary

I would love to be a Partner of the management team to provide exceptional customer service, drive store performance and cultivate a welcoming environment. I am applying to be a dedicated Assistant Store Manager of Sales and Services. I believe as a passionate result driven professional, I would be a great asset as Assistant Store Manager of Sales and Services at Boot Barn in Vestal, New York.

Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work History

Bakery Closer

Weis
Endwell
04.2024 - 10.2025
  • Enhanced customer satisfaction by leveraging product knowledge to address inquiries and resolve concerns.
  • Assisted in resolving customer complaints to promote positive shopping experiences.
  • Collaborated with team members to streamline closing processes and improve efficiency.
  • Developed and implemented training programs for new staff on closing techniques and customer engagement to improve service quality.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Boxed, weighed, and priced bakery items, ensuring accurate labeling.
  • Created eye-catching promotional displays for seasonal and special bakery products to attract customer attention and drive sales.
  • Followed food safety guidelines to ensure compliance with health regulations.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Seasonal Sale Associate

Loft
York
10.2024 - 01.2025
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Collaborated with team members to create a positive shopping experience for patrons.
  • Enhanced store presentation and appeal by implementing visual merchandising standards.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained well-stocked, organized sales areas through floor moves, merchandising, display maintenance, and housekeeping.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new associates on fitting room procedures and customer interactions.
  • Provided excellent customer service throughout entire shopping experience from entrance through checkout.

Hair stylist

Self Employed Services
Johnson City
09.2019 - 05.2022
  • Delivered haircuts, coloring, and styling services tailored to diverse clientele, enhancing client satisfaction.
  • Consulted with clients to create personalized hairstyles and treatments that meet individual preferences.
  • Operated independently to provide hair services to clients.
  • Ensured cleanliness and organization of workstations and tools, contributing to a safe and efficient work environment.
  • Recommended hair care products based on individual client needs.
  • Managed appointment scheduling and client follow-ups efficiently.
  • Stayed updated on current trends and techniques in hairstyling industry.
  • Recommended products to clients based on their individual needs.
  • Tracked inventory of supplies used for styling services.

Bra Fitting Specialist

Victoria’s Secret
Wilmington
03.2014 - 12.2017
  • Collaborated with team members to improve customer service experiences, resulting in increased customer satisfaction.
  • Participated in training sessions to improve fitting skills and product knowledge.
  • Educated staff members on proper fitting techniques for different types of bras.
  • Created product displays to promote new items, enhancing brand visibility and customer engagement.
  • Cultivated relationships with regular customers, delivering personalized service that fostered loyalty.
  • Welcomed customers as they entered the store and offered assistance with their needs.
  • Answered customer inquiries regarding product features, prices and availability.
  • Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
  • Created attractive window displays that promoted upcoming sales events.
  • Replenished sales floor with new items as they arrived from suppliers.

Hair Stylist

Gentry Hair Salon
Johnson City
01.2008 - 04.2013
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Recommended hair care products based on client needs and hair types.
  • Maintained cleanliness of workstations and sanitized tools regularly.
  • Greeted customers, answered phones and booked appointments.
  • Cultivated strong relationships with customers through accurate service and tailored product recommendations.
  • Completed continuing education and training to stay current with trends and techniques in hair styling.
  • Mentored new staff, fostering skill development and improving overall team performance.

Education

Certificate of Technical Studies - Massage Therapy

Baltimore School of Massage
York
06.2022 - 06.2023

Certificate - Zumba Instructor

University of North Carolina Wilmington
Wilmington , NC
11.2014 - 11.2014

Business Administration -

SUNY Broome Community College
Binghamton , NY
01.2008 - 06.2010

Certificate of Technical Studies - Cosmetology

Broome-Tioga BOCES
Binghamton , NY
09.2004 - 06.2006

High School Diploma -

Owego Free Academy
Owego, NY
09.2002 - 06.2006

Skills

  • Strong Communication
  • Customer Service Oriented
  • Multitasking
  • Organizational Skills
  • Time Management
  • Leadership

Community Service Outreach

  • Leg Up Farm Pediatric Therapy Facility, Mount Wolf, PA
  • Susquehanna Valley Schools, Conklin, NY
  • Owego Elementary School, Owego, NY

Leadership

  • Achieved monthly sales objectives and was recognized as the highest grossing sales associate within respected district
  • Customer retention to foster high customer loyalty
  • Consistently placed in front of store to direct and guide customers as well as provide assistance to teammate
  • Statistically placing store layouts, displays in a creative appeal
  • Loss prevention strategies using proactive customer service
  • Closing procedures done in timely fashion for opening duties
  • Assisted with training of the new associates on proper sales practices
  • Inspired co-workers to meet monthly sales goals for professional advancement
  • Coaching clients on the product benefits for health of hair and maintenance
  • Administered chair massage services to the faculty members of the Leg Up Farm
  • Provided hair cuts and styling to students and teachers in the Susquehanna Valley School District
  • Teacher's aid/student tutoring for 2nd grade classes at Owego Elementary School.
  • Provided private tutoring to fellow students while attending massage school.

Timeline

Seasonal Sale Associate

Loft
10.2024 - 01.2025

Bakery Closer

Weis
04.2024 - 10.2025

Certificate of Technical Studies - Massage Therapy

Baltimore School of Massage
06.2022 - 06.2023

Hair stylist

Self Employed Services
09.2019 - 05.2022

Certificate - Zumba Instructor

University of North Carolina Wilmington
11.2014 - 11.2014

Bra Fitting Specialist

Victoria’s Secret
03.2014 - 12.2017

Business Administration -

SUNY Broome Community College
01.2008 - 06.2010

Hair Stylist

Gentry Hair Salon
01.2008 - 04.2013

Certificate of Technical Studies - Cosmetology

Broome-Tioga BOCES
09.2004 - 06.2006

High School Diploma -

Owego Free Academy
09.2002 - 06.2006
Sierra Dawn Snyder