Sierra Dawn Snyder
Summary
I would love to be a Partner of the management team to provide exceptional customer service, drive store performance and cultivate a welcoming environment. I am applying to be a dedicated Assistant Store Manager of Sales and Services. I believe as a passionate result driven professional, I would be a great asset as Assistant Store Manager of Sales and Services at Boot Barn in Vestal, New York.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Bakery Closer
Weis
Endwell
04.2024 - 10.2025
- Enhanced customer satisfaction by leveraging product knowledge to address inquiries and resolve concerns.
- Assisted in resolving customer complaints to promote positive shopping experiences.
- Collaborated with team members to streamline closing processes and improve efficiency.
- Developed and implemented training programs for new staff on closing techniques and customer engagement to improve service quality.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Boxed, weighed, and priced bakery items, ensuring accurate labeling.
- Created eye-catching promotional displays for seasonal and special bakery products to attract customer attention and drive sales.
- Followed food safety guidelines to ensure compliance with health regulations.
- Maintained knowledge of sales and promotions, return policies and security practices.
Seasonal Sale Associate
Loft
York
10.2024 - 01.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Collaborated with team members to create a positive shopping experience for patrons.
- Enhanced store presentation and appeal by implementing visual merchandising standards.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained well-stocked, organized sales areas through floor moves, merchandising, display maintenance, and housekeeping.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new associates on fitting room procedures and customer interactions.
- Provided excellent customer service throughout entire shopping experience from entrance through checkout.
Hair stylist
Self Employed Services
Johnson City
09.2019 - 05.2022
- Delivered haircuts, coloring, and styling services tailored to diverse clientele, enhancing client satisfaction.
- Consulted with clients to create personalized hairstyles and treatments that meet individual preferences.
- Operated independently to provide hair services to clients.
- Ensured cleanliness and organization of workstations and tools, contributing to a safe and efficient work environment.
- Recommended hair care products based on individual client needs.
- Managed appointment scheduling and client follow-ups efficiently.
- Stayed updated on current trends and techniques in hairstyling industry.
- Recommended products to clients based on their individual needs.
- Tracked inventory of supplies used for styling services.
Bra Fitting Specialist
Victoria’s Secret
Wilmington
03.2014 - 12.2017
- Collaborated with team members to improve customer service experiences, resulting in increased customer satisfaction.
- Participated in training sessions to improve fitting skills and product knowledge.
- Educated staff members on proper fitting techniques for different types of bras.
- Created product displays to promote new items, enhancing brand visibility and customer engagement.
- Cultivated relationships with regular customers, delivering personalized service that fostered loyalty.
- Welcomed customers as they entered the store and offered assistance with their needs.
- Answered customer inquiries regarding product features, prices and availability.
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement.
- Created attractive window displays that promoted upcoming sales events.
- Replenished sales floor with new items as they arrived from suppliers.
Hair Stylist
Gentry Hair Salon
Johnson City
01.2008 - 04.2013
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Recommended hair care products based on client needs and hair types.
- Maintained cleanliness of workstations and sanitized tools regularly.
- Greeted customers, answered phones and booked appointments.
- Cultivated strong relationships with customers through accurate service and tailored product recommendations.
- Completed continuing education and training to stay current with trends and techniques in hair styling.
- Mentored new staff, fostering skill development and improving overall team performance.
Education
Certificate of Technical Studies - Massage Therapy
Baltimore School of Massage
York 06.2022 - 06.2023
Certificate - Zumba Instructor
University of North Carolina Wilmington
Wilmington , NC 11.2014 - 11.2014
Business Administration -
SUNY Broome Community College
Binghamton , NY 01.2008 - 06.2010
Certificate of Technical Studies - Cosmetology
Broome-Tioga BOCES
Binghamton , NY 09.2004 - 06.2006
High School Diploma -
Owego Free Academy
Owego, NY 09.2002 - 06.2006
Skills
- Strong Communication
- Customer Service Oriented
- Multitasking
- Organizational Skills
- Time Management
- Leadership
Community Service Outreach
- Leg Up Farm Pediatric Therapy Facility, Mount Wolf, PA
- Susquehanna Valley Schools, Conklin, NY
- Owego Elementary School, Owego, NY
Leadership
- Achieved monthly sales objectives and was recognized as the highest grossing sales associate within respected district
- Customer retention to foster high customer loyalty
- Consistently placed in front of store to direct and guide customers as well as provide assistance to teammate
- Statistically placing store layouts, displays in a creative appeal
- Loss prevention strategies using proactive customer service
- Closing procedures done in timely fashion for opening duties
- Assisted with training of the new associates on proper sales practices
- Inspired co-workers to meet monthly sales goals for professional advancement
- Coaching clients on the product benefits for health of hair and maintenance
- Administered chair massage services to the faculty members of the Leg Up Farm
- Provided hair cuts and styling to students and teachers in the Susquehanna Valley School District
- Teacher's aid/student tutoring for 2nd grade classes at Owego Elementary School.
- Provided private tutoring to fellow students while attending massage school.
Timeline
Seasonal Sale Associate
Loft
10.2024 - 01.2025
Bakery Closer
Weis
04.2024 - 10.2025
Certificate of Technical Studies - Massage Therapy
Baltimore School of Massage
06.2022 - 06.2023
Hair stylist
Self Employed Services
09.2019 - 05.2022
Certificate - Zumba Instructor
University of North Carolina Wilmington
11.2014 - 11.2014
Bra Fitting Specialist
Victoria’s Secret
03.2014 - 12.2017
Business Administration -
SUNY Broome Community College
01.2008 - 06.2010
Hair Stylist
Gentry Hair Salon
01.2008 - 04.2013
Certificate of Technical Studies - Cosmetology
Broome-Tioga BOCES
09.2004 - 06.2006
High School Diploma -
Owego Free Academy
09.2002 - 06.2006