HEATHER RIGBY

I currently have a 2nd part time job as well working as the bakery closer at the Richmond Lee's in this position I have a wide range of job duties associated with helping the bakery. I handle stocking the sales floor which includes donuts, all bread items, cookies, cakes and special displays. I take all in person and phone orders from customers as needed via ordering system. I put all deliveries received away this includes rotating product to maintain FIFO. I help package product as needed as well as bake product as needed cookies, french bread, garlic bread, pastries and bread. I can operate the proofer, oven and bread slicer. Closing the bakery I clean the bread slicer, bread mixer, proofer and sanitize as per policy. This includes washing dishes which includes all pans in dishwasher.

This job will not affect any full time employment I accept. I am wanting FULL TIME employment closer to home and I can start immediately.

I have been the food service lead at Maverik which has a wide range of duties not limited to all aspects of the running of the kitchen. Cooking all BonFire items on menu, all food prep, baking pastries, cinnamon rolls (CInnabon) and cookies. I also handled the food service order for the store which required a tight rotation of inventory. I managed 5 employee's as well. I have a passion for food service mixed with customer service. I work well in a fast paced environment with many moving parts at the same time. I pride myself in a strong work ethic and easy ability to learn fast.

I deal directly with member's running self checkout in addition to selling credit during check out. I was the top performer which also allowed me to also work in member services dealing with returns, exchanges, questions regarding membership, credits and any customer complaints. I also was cashier for the front end when needed. I assisted member's with any and all customer service issues. I was asked to apply for the front end supervisor position unfortunately my son works in carts and I am unable to be over him since front end handles this position. I moved to club pick up with handles all orders placed by member's to be picked up. I picked, staged and dispensed orders as well as quality control on all perishable items including all meat.

Won Sam's Club employee of the month in March2022 for my impeccable customer service, my ability to assist other departments, being top credit seller and for exceeding my metrics consistently.

I handled all aspects of providing exceptional customer service, welcomed customers, locating product in multiple store locations, processed returns and exchanges. I handled multiple cash drawers which included safe drops, change requests, verifying shifts and counting down drawers closing shifts. I maintained a register throughout the day which included bagging product for customers, I organized stockroom to maintain accurate inventory counts, tracked inventory and conducted cycle counts on a regular basis. Received incoming product deliveries from multiple vendors which included printing labels for delivery, scanning product into inventory, downstacking product and rotating product into current inventory. I stocked product as needed (lifting up to50lbs), blocked and faced all product on shelves, maintained monthly floor displays, pull product from backstock for customers and assist customers out with product. Maintained store safe on a daily basis which included calling in store change order and picking up change order from bank. I handled opening and closing shifts of the store which included maintaining closing shift paperwork from previous day, printing out reports needed for daily stats and verifying out of stock reports. This also included delegating multiple employees with job tasks, breaks and verifying correct procedures were followed. I handled and maintained all store inventory breakage whether it involved customer, employee or vendor. I completed weekly breakage form, verified SPU, prepared damaged product to be picked up monthly by State Breakage Manager and posted product into excel journal

Handled all nightly duties which included preparing store for morning shift, stocking product and receiving orders from vendors. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Trained new team members in cash register operation, stock procedures and customer service. Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

I was a WAH agent for the DTV project for Convergys when it launched the project.

I also went in center as needed taking inbound/outbound customer service calls which included handling any account issues, billing issues and resolving account issues. I was also trained in technical support which handled all customer technical issues. I also dealt with technicians in the field in activations of equipment, setting up service calls and ordering equipment. I was promoted to Supervisor/New Hire Trainer WAH DTV project in 2008. I was over new hire training classes which required the ability to handle a fast paced environment, managing multiple agents at the same time, answering questions in a group chat setting requiring multitasking, looking up accounts, resolving questions and all other duties needed to help agents perform job requirements. I handled all troubleshooting of their equipment and all technical issues remotely. I also took customer escalation calls which required me to follow policy and procedures in resolving customer complaints with a satisfactory resolution for the customers. Maintained accurate and current customer account data with manual forms processing and digital information updates. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.