Latrina Bonner

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Review all required documents to ensure accuracy. Accurately process, verify, and/or submit documentation and orders.

Insurance Verification Rep

• Received new insurance from the New Start Team.
• Obtain patient insurance coverage online or by phone.
• Input insurance coverage into the system.
• Special Project to locate patients to obtain new insurance information.

Audit Services

• Received all incoming mail, managing between 800-1800 pieces of mail per day.
• Separated all mail out from the auditors.
• Sorting all audits by name of patients and by regions.
• Process audits into the systems and forward audit to auditors.