Sierra De Jesus
SAVANNAH,GA
Summary
I am a dedicated customer service representative with a proven ability to resolve complaints to enhance customer satisfaction. Providing good customer service and forming bonds to ensure customer comfortability is my top priority!
Overview
7
7
years of professional experience
Work History
Customer Service Support Representative
U-Haul International
Savannah, GA
2025.09 - Current
- Processed reservations and managed customer accounts efficiently.
- Handled customer complaints and provided effective solutions.
- Maintained accurate records of transactions and interactions.
- Built sustainable relationships with customers through open communication.
- Handled escalated customer concerns in a professional manner.
- Processed payments from customers using the appropriate payment methods.
- Reviewed existing procedures related to customer service processes regularly.
- Documented all customer interactions into the company's database system.
- Resolved customer issues in a timely manner, ensuring customer satisfaction.
- Responded to customer feedback promptly and professionally.
- Offered advice on additional services or products that may be beneficial to customers' needs.
- Utilized problem-solving skills when responding to complex inquiries from customers.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
ClickList Associate
Kroger
SAVANNAH, GA
2019.04 - 2022.10
- Fulfilled customer orders by selecting and assembling grocery items efficiently.
- Maintained inventory accuracy through regular stock checks and updates.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Managed online order pickups by assisting customers in the parking area.
- Utilized handheld devices for scanning items and tracking inventory levels.
- Ensured quality control by inspecting items before packaging for delivery.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on ClickList procedures and best practices effectively.
- Verified customer orders for accuracy before bagging groceries for pickup.
- Utilized scanning equipment to accurately enter item codes into system for tracking purposes.
- Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood.
Education
Woodville Tompkins Technical And Career School
Garden City, GASkills
- Customer account management
- Complaint resolution
- Transaction documentation
- Conflict de-escalation
Empathy for customer situations
Timeline
Customer Service Support Representative
U-Haul International
2025.09 - Current
ClickList Associate
Kroger
2019.04 - 2022.10
Woodville Tompkins Technical And Career School