CHANDRA M DUNIGAN
Fairborn,OH
Summary
20+ years personable and dedicated customer service specialist with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Detail and results-oriented, multitasker and proficient with time management.
Overview
13
13
years of professional experience
Work History
Customer Service Support Representative
FARMERS INSURANCE COMPANY
MIAMISBURG, OH
10.2018 - Current
- Process customer account changes with proprietary software
- Handled customer email and telephone interactions to maximize satisfaction.
- Maintained records of customer interactions and transactions
- Processed forms
- Ensured timely communication of accurate, comprehensive details to clients.
- Exceeded company productivity standards on a consistent basis
- Mentored new employees on procedures and policies to maximize team performance
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
FACILITIES ASSISTANT SUPERVISOR
REYNOLDS AND REYNOLDS
KETTERING, OH
07.2012 - 10.2018
- Monitored facility operations and implemented corrective action when necessary
- Ensured compliance with all applicable laws and regulations related to building operations
- Maintained inventory records of supplies and materials
- Supervised staff responsible for general facility upkeep
- Provided staff training on proper safety protocols and procedures
- Coordinated resources and delegated assignments to maintain efficient building operations
Education
High school or equivalent - undefined
Fairborn High School
Fairborn, OH05.1988
Skills
- Account Management
- Computer Proficiency
- Microsoft Systems
- Remote Customer Support
- Dispute resolution
- Call Center Experience
- Property and Casualty Insurance
- Customer focus
- Attention to detail
- Excellent communication
- Verbal and written communication
- Online chat support
Timeline
Customer Service Support Representative
FARMERS INSURANCE COMPANY
10.2018 - Current
FACILITIES ASSISTANT SUPERVISOR
REYNOLDS AND REYNOLDS
07.2012 - 10.2018
High school or equivalent - undefined
Fairborn High School