Sierra Delgado
Weed,CA
Summary
Dynamic professional with a proven track record, enhancing customer satisfaction and streamlining store operations. Excelled in conflict resolution and team leadership, significantly boosting sales through superior customer experience management. Skilled in cash handling and store maintenance, demonstrating reliability and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Store Supervisor
Starbucks, Barista
05.2023 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Ophthalmologist Assistant
Siskiyou Eye Center
01.2024 - 04.2024
- Achieved consistent accuracy in test results through diligent adherence to established protocols during exams such as visual acuity testing or tonometry measurements.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
- Assisted in the fitting of contact lenses, ensuring optimal comfort and vision for patients while educating them on proper lens care.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
Lead Baker
Yaks Shack
07.2022 - 04.2023
- Contributed ideas during strategic planning sessions aimed at increasing overall business success by identifying areas of growth and improvement.
- Addressed customer inquiries professionally while offering personalized recommendations tailored to their tastes or dietary needs.
- Utilized advanced baking techniques to create intricate designs that delighted customers.
- Adhered to food safety regulations while handling ingredients, ensuring top-notch hygiene standards were maintained.
- Ensured consistent quality control measures were followed throughout the baking process for excellent results every time.
Delivery Driver
Round Table Pizza
07.2016 - 10.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Salesperson
Sportsmens Den
07.2014 - 07.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Early Childhood Education -
Collage of The Siskiyous
WeedSkills
- Store maintenance
- Customer experience management
- Stock replenishment
- Restocking oversight
- Conflict Resolution
- Team Leadership
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Satisfaction
- Cash Handling
- Team building
- Professionalism
- Store process development
Timeline
Ophthalmologist Assistant
Siskiyou Eye Center
01.2024 - 04.2024
Store Supervisor
Starbucks, Barista
05.2023 - Current
Lead Baker
Yaks Shack
07.2022 - 04.2023
Delivery Driver
Round Table Pizza
07.2016 - 10.2018
Salesperson
Sportsmens Den
07.2014 - 07.2016
Early Childhood Education -
Collage of The Siskiyous