Sierra Demas
Moorestown,NJ
Summary
Motivated leader with expertise in supervision, clerical work, and customer service. Proven track record of making impactful changes to drive company success. Skilled in training and morale-building to maximize employee engagement and performance.
Overview
2025
2025
years of professional experience
Work History
Manager
Echo Lake Senior Living
Malvern, PA
02.2020 - Current
- Managed and encouraged team members to ensure productivity and customer satisfaction.
- Managed shift schedules based on staff availability
- Worked with corporate teams to establish and follow budgets
- Analyzed qualifications of employees for potential wage enhancements
- Conducted applicant interviews to gather details on their employment background
- Coordinated new hire documentation smoothly
- Delivered insights into organizational strategies for newly hired staff
- Mediated conflicts achieving positive resolutions
- Provided guidance on methods to increase staff performance and client interactions
- Reviewed employee timesheets for extra hours, vacation days, and sick leave
- Oversaw payroll processing for hourly workforce.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Server/Hostess/Busser/Food Runner
Farmhouse Bistro
Malvern, PA
09.2019 - 02.2020
- Coordinated with the team to streamline preparation and serving processes
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided timely checks on guest needs and brought requests.
- Resolved customer concerns with friendly and knowledgeable service.
Marketing Assistant
sagelife
Education
Associate of Science - Business Administration
Rowan College At Burlington County
Mount Laurel, NJSkills
- Proficient in Both Writing and Speaking
- Team management
- Organizational Skills
- Microsoft Office
- Expense Tracking
- Team Supervision
- Timesheet Management
- Payroll processing
- Staff coordination
- Inbound and Outbound Calling
- Scheduling
- Account updating
- Conflict Mediation
Certifications And Awards
- ServSafe Food Manager (August 2023)
- Exceptional Service Always Award (December 2022)
Timeline
Manager
Echo Lake Senior Living
02.2020 - Current
Server/Hostess/Busser/Food Runner
Farmhouse Bistro
09.2019 - 02.2020
Associate of Science - Business Administration
Rowan College At Burlington County
Marketing Assistant
sagelife
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