Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sierra Dixon

Akron,OH

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

First Energy
03.2021 - Current
  • Adjusting and processing customer bills
  • Describe our strategy for credit and collections
  • Negotiate and create repayment plans
  • Initiate reconnection process
  • Define each step of the billing process from meter reading to invoice printing
  • Identify and describe Human Service options
  • Create 911 emergency trouble tickets
  • Prepare and process written medical certificates

Head Cashier

Home Depot
03.2019 - 01.2021
  • Customer Assistance
  • Process refunds and exchanges
  • Cash drawer management
  • Fix cash register operations
  • Training new employees
  • Assigning task
  • Schedule shifts, breaks, and lunches
  • Answer phones, and assist customers over the phone
  • Manage cash office
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.

Education

High School Diploma -

Firestone High School
Akron, OH
01.2016

Skills

  • Microsoft Office (Excel, PowerPoint, Word)
  • Management experience
  • Adobe Cloud (Photoshop, Premier, Illustrator)
  • Programming Languages for web design (HTML/CSS, Python)
  • Data entry
  • Relational databases and SQL
  • Proficiency with spreadsheets and SQL
  • Attention to Detail
  • Pattern recognition
  • Data visualization tools ( Looker)
  • Customer Support
  • Problem Solving

Certification

  • Intro to Data Analytics, IBM - July 2023
  • Professional Certificate in Data Analytics, Google - March 2024

Timeline

Customer Service Associate

First Energy
03.2021 - Current

Head Cashier

Home Depot
03.2019 - 01.2021

High School Diploma -

Firestone High School

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Sierra Dixon