Sierra Dixon
Akron,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
First Energy
03.2021 - Current
- Adjusting and processing customer bills
- Describe our strategy for credit and collections
- Negotiate and create repayment plans
- Initiate reconnection process
- Define each step of the billing process from meter reading to invoice printing
- Identify and describe Human Service options
- Create 911 emergency trouble tickets
- Prepare and process written medical certificates
Head Cashier
Home Depot
03.2019 - 01.2021
- Customer Assistance
- Process refunds and exchanges
- Cash drawer management
- Fix cash register operations
- Training new employees
- Assigning task
- Schedule shifts, breaks, and lunches
- Answer phones, and assist customers over the phone
- Manage cash office
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
High School Diploma -
Firestone High School
Akron, OH01.2016
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Management experience
- Adobe Cloud (Photoshop, Premier, Illustrator)
- Programming Languages for web design (HTML/CSS, Python)
- Data entry
- Relational databases and SQL
- Proficiency with spreadsheets and SQL
- Attention to Detail
- Pattern recognition
- Data visualization tools ( Looker)
- Customer Support
- Problem Solving
Certification
- Intro to Data Analytics, IBM - July 2023
- Professional Certificate in Data Analytics, Google - March 2024
Timeline
Customer Service Associate
First Energy
03.2021 - Current
Head Cashier
Home Depot
03.2019 - 01.2021
High School Diploma -
Firestone High School