Sierra Elbert

• Managed rollout of an automated documentation process designed to improve title and registration accuracy while reducing state document rejection rates.
• Coordinated cross-functional teams to implement process changes, monitor project milestones, and ensure successful adoption.
• Identified operational risks and developed mitigation plans to minimize disruptions during implementation.
• Tracked project performance metrics and reported progress to executive leadership.
• Collaborated with vendors and internal stakeholders to support implementation activities and system enhancements.
• Developed standardized workflows and documentation procedures that increased consistency and accuracy.

Key Projects: Document Automation Initiative

• Supported implementation of automated document generation processes.
• Reduced manual errors and improved document accuracy by 32%.
• Coordinated stakeholder training and rollout activities.

DT Way Project

• Supported implementation and adoption of operational process improvements designed to enhance efficiency and consistency across departments.
• Coordinated communication, training, and stakeholder engagement efforts.
• Monitored project milestones and supported successful execution of initiative objectives.

• Served as Project Coordinator for business initiatives focused on product development, marketing, customer engagement, and operational execution.
• Planned and executed multiple product launches, promotional campaigns, and community-focused projects.
• Managed project schedules, budgets, vendor relationships, and customer communications.
• Coordinated photography, marketing content creation, product fulfillment, and business operations.
• Analyzed customer feedback and business performance data to support continuous improvement initiatives.
• Coordinated the HomeCourt project, supporting planning, stakeholder engagement, event execution, and community outreach efforts.
• Managed the Creative Champions Fashion Line Pop-Up project, overseeing logistics, vendor coordination, marketing support, and event execution.

• Managed sales operations while leading strategic initiatives to improve customer engagement, performance, and operational effectiveness.
• Led coaching, training, and performance development programs for sales teams.
• Monitored KPIs, customer conversion metrics, and operational performance indicators.
• Collaborated with leadership teams on implementation of new technologies and business processes.

Key Projects:

Sonar Customer Communication Initiative

• Participated in implementation and adoption of Sonar communication technology.
• Coordinated team training, process integration, and performance monitoring.
• Increase customer engagement rates by 32% through enhanced communication workflows.
• Partnered with stakeholders to identify barriers, resolve issues, and drive user adoption.

Hyperdrive Project

• Supported implementation and optimization of the Hyperdrive platform to enhance sales processes and customer engagement.
• Sales increased by 26% two months after the project rollout.
• Assisted with training, adoption strategies, and performance tracking.
• Collaborated with leadership and team members to improve utilization and operational effectiveness.