Sierra Fernandez
Noble,OK
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart Supercenter
03.2023 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held daily team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Inhome Delivery Associate
Walmart Supercenter
10.2022 - 03.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Online Pickup and Delivery Associate
Walmart Supercenter
04.2022 - 10.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Managed timely and effective replacement of damaged or missing products.
Overnight Team Associate
Walmart Supercenter
12.2021 - 04.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Online Pickup and Delivery Associate
Walmart Supercenter
04.2020 - 12.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Managed timely and effective replacement of damaged or missing products.
Front End Associate
Walmart Supercenter
08.2018 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Cross-trained and backed up other customer service managers.
Kennel Assistant
Eastmoor Animal Clinic
06.2017 - 07.2018
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
Associate in Applied Science in Accounting -
U.S. Career Institute
12.2024
High School Diploma -
Westmoore High School
05.2017
Skills
- Adaptable
- Ability to handle fast-paced environments
- Customer-orientated
- Proficient computer and typing skills
- Aptitude to work well under stress
- Ability to manage large groups of individuals
- Think quickly/critical thinking while on the phone
- Experience in handling sensitive information from clients in a discreet and ethical manner
Timeline
Digital Team Lead
Walmart Supercenter
03.2023 - Current
Inhome Delivery Associate
Walmart Supercenter
10.2022 - 03.2023
Online Pickup and Delivery Associate
Walmart Supercenter
04.2022 - 10.2022
Overnight Team Associate
Walmart Supercenter
12.2021 - 04.2022
Online Pickup and Delivery Associate
Walmart Supercenter
04.2020 - 12.2021
Front End Associate
Walmart Supercenter
08.2018 - 04.2020
Kennel Assistant
Eastmoor Animal Clinic
06.2017 - 07.2018
Associate in Applied Science in Accounting -
U.S. Career Institute
High School Diploma -
Westmoore High School
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