Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic
Sierra Fox

Sierra Fox

Lawrenceville,GA

Summary

Detail-oriented and compassionate HR professional with over 20 years of experience in employee support, operations, and customer care. Expertise in navigating sensitive benefit related inquiries and resolving issues with clarity and empathy ensures a positive experience for employees at all levels. A strong foundation in hospitality, combined with extensive experience in high touch HR roles, facilitates effective communication, discreet management of confidential information, and the delivery of timely, human-centered solutions. Committed to empowering individuals to understand their benefits and feel supported throughout their journey.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior HR Customer Care Specialist

Alight Solutions
09.2022 - Current
  • Spearheaded customized training sessions for clients.
  • Acknowledged for maintaining precise compliance and ensuring client satisfaction.
  • Facilitated comprehensive support for global employees, ensuring efficient handling of HR-related concerns including benefits, retirement, and leave.
  • Facilitated project audits and triage, managing high-volume employee requests through CRMs.
  • Identified areas of opportunity for improvement in client roundtable meetings.
  • Led training initiatives tailored to clients across the U.S. and Canada.
  • Executed tasks efficiently from a remote location.

Junior Loan Processor

Southpoint Financial Services
10.2021 - 05.2022
  • Analyzed and authenticated mortgage loan application data.
  • Ensured adherence to lending standards during client support.

Sales Operations & Purchasing Manager

Nutracap Labs
01.2018 - 10.2021
  • Managed sales processes and procurement.
  • Streamlined procedures to increase productivity.
  • Advanced business development by providing solutions centered on client requirements.

Assistant Bar Manager

Finley's Bar & Grill
03.2016 - 02.2020
  • Directed daily activities and optimized workforce allocation.
  • Elevated service delivery through staff training and development.
  • Managed bar operations on days with reduced staff.

Customer Care & Sales Support

Rick Case Automotive Group
2016 - 2018
  • Partnered with sales and service teams to boost customer engagement.
  • Contributed to HR administrative operations.

Founder/Owner

Botanical Mystic Visions
01.2012 - 2016
  • Launched and oversaw a niche business focused on wellness and creative offerings.
  • Led projects focused on enhancing brand presence, increasing sales, and strengthening client connections.

Education

B.A - Business Administration, Psychology

North Carolina Agricultural & Technical State University
Greensboro

Skills

  • HR & Client Services
  • Operations Leadership
  • Sales & Purchasing
  • Training & Facilitation
  • Process Improvement
  • 20 Years of Experience in Hospitality and Customer Service excellence
  • Audit Preparation
  • HRIS & CMS management
  • Project management

Certification

  • Business Instructor & Facilitator Certified
  • HR/Client Services Training – Alight Solutions
  • Mortgage Loan Processing Training – Southpoint Financial Services
  • Leadership & Operations Training – Nutracap Labs

Accomplishments

  • Improved client HR training participation by 30% through customized programs at Alight Solutions.
  • Streamlined purchasing workflows at Nutracap Labs, reducing delays by 20%.

Interests

Waterfall hiking, music, community wellness, creative projects, and holistic living

Timeline

Senior HR Customer Care Specialist

Alight Solutions
09.2022 - Current

Junior Loan Processor

Southpoint Financial Services
10.2021 - 05.2022

Sales Operations & Purchasing Manager

Nutracap Labs
01.2018 - 10.2021

Assistant Bar Manager

Finley's Bar & Grill
03.2016 - 02.2020

Founder/Owner

Botanical Mystic Visions
01.2012 - 2016

Customer Care & Sales Support

Rick Case Automotive Group
2016 - 2018

B.A - Business Administration, Psychology

North Carolina Agricultural & Technical State University

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