Sierra F Williams
Griffin,GA
Summary
Dedicated sales professional with over 7 years' experience. Demonstrated strengths in customer service, as well as time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Receptionist
Personnel Options Inc.
11.2022 - 08.2024
- Managed multi-line phone system to direct calls efficiently and ensure prompt customer service.
- Coordinated scheduling for appointments
- Developed filing systems that improved document retrieval speed and maintained organized records.
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Trained new reception staff on procedures, fostering a collaborative team environment and knowledge sharing.
Customer Account Manager
Laura Huerta State Farm
06.2021 - 11.2022
- Processed credit card payments and accurately handled cash.
- Responsible for all service requests for each individual household.
- Answered customers' questions about products, prices and availability
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Coordinated with the Agent to schedule meetings and account reviews
- Accurately and amicably deescalated all customer concerns/complaints to ensure client retention.
Account Representative
TERESA GRUBBS STATE FARM
12.2020 - 06.2021
- Responsible for incoming and outgoing sales and service calls
- Analyzed clientele needs and provided best options, upselling products and services
- Followed up with potential clients regarding online requests
- Processed applications, payments, corrections, and cancellations.
Top Seller
BATH & BODY WORKS DIRECT INC
07.2019 - 11.2020
- Responsible for initiating sales conversations and making the selling process easy for customers/recommending the best products based on customer desires and needs
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Answered customers' questions and addressed problems and complaints in person and via phone
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
Visual Merchandiser
DRESSBARN
10.2018 - 12.2019
- Managed visual displays for the company to drive exposure and increase revenue
- Presented updated floor plans and design strategy to store management
- Organized appealing and engaging displays to capture customer interest and drive revenue growth
- Updated seasonal displays such as windows and mannequins to highlight current product lines
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strate
Front End Cashier
MARSHALLS
07.2017 - 09.2018
- Dealt one on with customer purchases, adjustments, and complaints
- Ensured a pleasant and swift check-out experience through positive interaction and attitude
- Ensured that front of shop product was properly merchandised and presentable
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2018
Skills
- Professional networking
- Time management
- Detail oriented
- Friendly and personable
- MS Word
- Basic software knowledge
- Account Servicing
Timeline
Receptionist
Personnel Options Inc.
11.2022 - 08.2024
Customer Account Manager
Laura Huerta State Farm
06.2021 - 11.2022
Account Representative
TERESA GRUBBS STATE FARM
12.2020 - 06.2021
Top Seller
BATH & BODY WORKS DIRECT INC
07.2019 - 11.2020
Visual Merchandiser
DRESSBARN
10.2018 - 12.2019
Front End Cashier
MARSHALLS
07.2017 - 09.2018
High School Diploma -
Spalding High School
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