Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Garcia

Casper,WY

Summary

Determined and friendly with success in boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Skillfully controls shrinkage, oversees inventory and leads financial operations. With management skills that bring a creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Store Director

Kum & Go
04.2022 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for Kum & Go's benefit.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw store remodels and expansions to enhance shopping experiences for customers while maximizing retail space utilization.
  • Completed point of sale opening and closing procedures.

Operations Manager

Albertsons
10.2014 - 04.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Organized fundraisers and donations for our community.

Education

High School Diploma -

Casper College
Casper, WY

High School Diploma -

Kelly Walsh High School
Casper, WY
05.2014

Skills

  • Sales Leadership
  • Vendor relationship development
  • Brand Awareness
  • Staff Leadership
  • Accounting and finance reporting
  • Store operations
  • Finance and accounting, Banking and deposits
  • POS Systems
  • Shift Scheduling
  • Retail Inventory Management
  • Documentation And Reporting
  • Problem-Solving
  • Customer Service Management
  • Recruitment and hiring
  • Human Resources Operations
  • Payroll Administration
  • Recordkeeping, Management
  • Microsoft Office, Excel

Timeline

Store Director

Kum & Go
04.2022 - Current

Operations Manager

Albertsons
10.2014 - 04.2022

High School Diploma -

Casper College

High School Diploma -

Kelly Walsh High School

Similar Profiles

CREATE PROFILE
Sierra Garcia