Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Garrison

Arlington

Summary

Experienced in public safety, skilled in effective communication, conflict resolution, and leadership. Strong analytical abilities and ability to remain calm under pressure have been instrumental in my success. Seeking opportunities to transition into a new field and leverage these skills in a collaborative and dynamic work environment.

Overview

12
12
years of professional experience

Work History

Insurance Claims Specialist

Progressive Auto Insurance
07.2023 - 04.2024
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.

Police Officer

City Of Irving
12.2020 - 06.2023
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Substitute Teacher

Mansfield Isd
08.2017 - 12.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

FOH Point Manager, Guest Relations Manager, Serve Safe Certified, Kitchen Training, Orientation certified, Interview Certified and I-9 certified

Pappasito’s Cantina
01.2012 - 01.2016
  • -Oversee the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • -Oversee monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
  • -Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • -Ensure compliance with health, safety, sanitation and alcohol awareness standards
  • -Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
  • -Worked in recruiting, interviewing and training team members
  • -Lead front of the House Manger- led hiring and training of new team members, as well as operating the Guest Relations interactions
  • -As a senior manager help to develop and mentor junior managers

Education

Bachelors of Arts - Criminal Justice

Sam Houston State University
Huntsville, TX
12.2009

Skills

  • Claims investigation
  • Claims analysis
  • Policy interpretation
  • Teamwork and collaboration
  • Customer service
  • Active listening
  • Integrity and honesty
  • Conflict de-escalation
  • Patience and empathy
  • Community engagement

Timeline

Insurance Claims Specialist

Progressive Auto Insurance
07.2023 - 04.2024

Police Officer

City Of Irving
12.2020 - 06.2023

Substitute Teacher

Mansfield Isd
08.2017 - 12.2018

FOH Point Manager, Guest Relations Manager, Serve Safe Certified, Kitchen Training, Orientation certified, Interview Certified and I-9 certified

Pappasito’s Cantina
01.2012 - 01.2016

Bachelors of Arts - Criminal Justice

Sam Houston State University

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Sierra Garrison